- Title
- Digital tax administration: transforming the workforce to deliver
- Creator
- Bentley, Duncan
- Date
- 2020
- Type
- Text; Journal article
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/177451
- Identifier
- vital:15286
- Identifier
- ISBN:1448-2398 (ISSN)
- Abstract
- This article provides the global context for digital tax administration and the radical change to the administration workforce. It examines the knowledge, skills, and capabilities to implement digital taxation and identifies the importance of a holistic workforce strategy. The article examines the elements of a data-driven human resource management strategy required to shape and develop an appropriate workforce. It shows that this ranges from revision of classification and role definition to comprehensive training. The article identifies the characteristics of an effective training system and the range of appropriate delivery methods to support strategy implementation. The article demonstrates that, as all tax administrations transform, the effectiveness of that transformation to digital delivery depends on developing a workforce with the right skillset. It shows that despite the competition for skills, a carefully planned and implemented strategy can build depth of capability appropriate to the jurisdiction and its state of development. © 2020. All Rights Reserved.
- Publisher
- University of New South Wales
- Relation
- eJournal of Tax Research Vol. 18, no. 2 (2020), p. 353-381
- Rights
- All metadata describing materials held in, or linked to, the repository is freely available under a CC0 licence
- Rights
- Copyright @ 2020 University of New South Wales
- Subject
- 1501 Accounting, Auditing and Accountability; 1801 Law; Digital; Human resources; Tax administration
- Full Text
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