Description:
This study aimed to explore the cybersecurity landscape to identify cybersecurity indexes that may be relevant to the health industry. While the healthcare sector poses security concerns regarding patients' records, cybersecurity in the healthcare sector has not been given much consideration. Cybersecurity indexes are a survey that measures security preparedness and capabilities of a country or organisation. An index is made up of a series of questions, often broken into categories. These categories target areas such as law, technical responses, organisational threats, capacity building and social context. Some indexes provide ranking capabilities against other countries, while others directly evaluate what it means to be cyber-ready. In this paper, cybersecurity indexes were reviewed regarding the level of assessment (country level/organisation level), and their consideration of the wider community, the health sector, and their appearance in academic literature. Results from this study found that there was no consistency between the indexes investigated, with each index having a diverse number of categories and indicators. Some indexes resulted in a score; others did not rank their results in league tables. Evidence to calculate the level of adherence was often obtained from secondary sources, with four of the country indexes using both primary and secondary sources. Eight (out of fourteen) indexes measured wider community indicators and only one index specifically measured eHealth services. Findings from the initial systematic review suggest that hardly any peer-reviewed journal articles exist on the topic of cybersecurity indexes. The paper concludes that most of the indexes studied are broad and do not consider the eHealth sector specifically. Each index relies on a different process to gauge cybersecurity, with little to no academic rigour. It is expected that this research will contribute to the current (limited) literature addressing cybersecurity indexes.
Description:
ACM International Conference Proceeding Series
Description:
While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, there exists a relationship between post-implementation modifications and the optimisation of business processes. This relationship has not been adequately researched. By drawing on the post implementation experience of an Australian oil company, we report a series of modifications that were conducted on their ERP system, and empirically classify them via propositions according to our proposed theory-driven model: ERP PIM. The model and empirical evidence together provide a theoretical foundation for research into the impact of ERP post-implementation modifications and their influence on business process optimisation. This is considered important for achieving competitive advantage. The applicability of our model as a useful managerial tool for analysing various modifications and understanding their impact on business process optimisation is offered.
Description:
The objective of this research in progress paper is to develop a theory-driven model to categorise postimplementation modifications to ERP systems and to understand the relationship between the identified categories and business process outcomes that are generated as a result of the modifications. While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, the relationship between these outcomes and post-implementation modifications is not understood adequately. The model proposed here provides a theoretical foundation for research into the impact of modifications on business process performance, and brings clarity to the definition of an ERP modification by developing a typology of modifications.
Description:
Post-implementation amendments to ERP systems (ERP-PIA) are of importance for advancing ERP research, but more importantly essential if ERP systems are to be used as a strategic and competitive business tool. For ease of clarity, we have adopted the term “amendments” to encompass the main forms of post implementation activities: maintenance, enhancements and upgrades. The term “amendments” is used to counteract one of the major findings from this research - the inconsistency of terms used by many authors to explain post implementation activities. This paper presents a review of the ERP post-implementation amendment literature in order to provide answers to two specific questions: first, what is the current state of research in the field of ERP-PIA; and second, what are the future research directions that need to be explored in the field of ERP-PIA. From the review, we develop a framework to identify: (a) major themes concerning ERP post-implementation amendments, (b) inherent gaps in the post-implementation amendments literature, and (c) specific areas that require further research attention influencing the uptake of amendments. Suggestions on empirical evaluation of research directions and their relevance in the extension of existing literature is presented.
Description:
Post-implementation amendments to ERP systems (ERP-PIA) are of importance for advancing ERP research, but more importantly essential if ERP systems are to be used as a strategic and competitive business tool. For ease of clarity, we have adopted the term “amendments” to encompass the main forms of post implementation activities: maintenance, enhancements and upgrades. The term “amendments” is used to counteract one of the major findings from this research - the inconsistency of terms used by many authors to explain post implementation activities. This paper presents a review of the ERP post-implementation amendment literature in order to provide answers to two specific questions: first, what is the current state of research in the field of ERP-PIA; and second, what are the future research directions that need to be explored in the field of ERP-PIA. From the review, we develop a framework to identify: (a) major themes concerning ERP post-implementation amendments, (b) inherent gaps in the post-implementation amendments literature, and (c) specific areas that require further research attention influencing the uptake of amendments. Suggestions on empirical evaluation of research directions and their relevance in the extension of existing literature is presented.
Description:
Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring.
Description:
Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring.
Description:
In this research in progress paper, we present and discuss an initial empirical evaluation of a model on ERP post-implementation modifications. The theoretical foundation and derivation of a set of propositions from the model were reported recently (citation withheld); it categorises postimplementation modifications to ERP systems and relates it to business process optimisation. While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, the relationship between these measures of business process optimisation and post-implementation modifications is not adequately understood. By drawing on the post-implementation experience of a large Australian manufacturing company, we report several post-implementation modifications, and empirically classify them in light of our model. The model and empirical evidence together provide a convincing theoretical foundation for research into the impact of post-implementation modifications on business process optimisation, an important area for achieving competitive advantage. With empirical evidence (though initial), we are able to support the utility of our model as a useful managerial tool for clarifying differences amongst various modifications and guiding modifications and its implications to deliver business process optimisation.