Six sigma approach to improve quality in e-services: An empirical study in Jordan
- Authors: Alhyari, Salah , Alazab, Moutaz , Venkatraman, Sitalakshmi , Alazab, Mamoun , Alazab, Ammar
- Date: 2012
- Type: Text , Journal article
- Relation: International Journal of Electronic Government Research Vol. 8, no. 2 (April, 2012), p. 57-74
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- Description: This paper investigates the application of the Six Sigma approach to improve quality in electronic services (e-services) as more countries are adopting e-services as a means of providing services to their people through the Web. This paper presents a case study about the use of Six Sigma model to measure customer satisfaction and quality levels achieved in e-services that were recently launched by public sector organisations in a developing country, such as Jordan. An empirical study consisting of 280 customers of Jordan's e-services is conducted and problems are identified through the DMAIC phases of Six Sigma. The service quality levels are measured and analysed using six main criteria: Website Design, Reliability, Responsiveness, Personalization, Information Quality, and System Quality. The study indicates a 74% customer satisfaction with a Six Sigma level of 2.12 has enabled the Greater Amman Municipality to identify the usability issues associated with their e-services offered by public sector organisations. The aim of the paper is not only to implement Six Sigma as a measurement-based strategy for improving e-customer service in a newly launched e-service programme, but also widen its scope in investigating other service dimensions and perform comparative studies in other developing countries.
Applying genetic alogorithm for optimizing broadcasting process in ad-hoc network
- Authors: Elaiwat, Said , Alazab, Ammar , Venkatraman, Sitalakshmi , Alazab, Mamoun
- Date: 2011
- Type: Text , Journal article
- Relation: International Journal of Recent Trends in Engineering & Technology Vol. 4, no. 1 (2011), p. 68-72
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- Description: Optimizing broadcasting process in mobile ad hoc network (MANET) is considered as a main challenge due to many problems, such as Broadcast Storm problem and high complexity in finding the optimal tree resulting in an NP-hard problem. Straight forward techniques like simple flooding give rise to Broadcast Storm problem with a high probability. In this work, genetic algorithm (GA) that searches over a population that represents a distinguishable ‘structure’ is adopted innovatively to suit MANETs. The novelty of the GA technique adopted here to provide the means to tackle this MANET problem lies mainly on the proposed method of searching for a structure of a suitable spanning tree that can be optimized, in order to meet the performance indices related to the broadcasting problem. In other words, the proposed genetic model (GM) evolves with the structure of random trees (individuals) ‘genetically’ generated using rules that are devised specifically to capture MANET behaviour in order to arrive at a minimal spanning tree that satisfies certain fitness function. Also, the model has the ability to give different solutions depending on the main factors specified such as, ‘time’ (or speed) in certain situations and ‘reachability’ in certain others.
Cybercrime : The case of obfuscated malware
- Authors: Alazab, Mamoun , Venkatraman, Sitalakshmi , Watters, Paul , Alazab, Moutaz , Alazab, Ammar
- Date: 2011
- Type: Text , Conference paper
- Relation: Joint 7th International Conference on Global Security, Safety and Sustainability, ICGS3 2011, and the 4th Conference on e-Democracy Vol. 99 LNICST, p. 204-211
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- Description: Cybercrime has rapidly developed in recent years and malware is one of the major security threats in computer which have been in existence from the very early days. There is a lack of understanding of such malware threats and what mechanisms can be used in implementing security prevention as well as to detect the threat. The main contribution of this paper is a step towards addressing this by investigating the different techniques adopted by obfuscated malware as they are growingly widespread and increasingly sophisticated with zero-day exploits. In particular, by adopting certain effective detection methods our investigations show how cybercriminals make use of file system vulnerabilities to inject hidden malware into the system. The paper also describes the recent trends of Zeus botnets and the importance of anomaly detection to be employed in addressing the new Zeus generation of malware. © 2012 ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering.
- Description: 2003010650
An optimal transportation routing approach using GIS-based dynamic traffic flows
- Authors: Alazab, Ammar , Venkatraman, Sitalakshmi , Abawajy, Jemal , Alazab, Mamoun
- Date: 2010
- Type: Text , Conference proceedings
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- Description: This paper examines the value of real-time traffic information gathered through Geographic Information Systems for achieving an optimal vehicle routing within a dynamically stochastic transportation network. We present a systematic approach in determining the dynamically varying parameters and implementation attributes that were used for the development of a Web-based transportation routing application integrated with real-time GIS services. We propose and implement an optimal routing algorithm by modifying Dijkstra’s algorithm in order to incorporate stochastically changing traffic flows. We describe the significant features of our Web application in making use of the real-time dynamic traffic flow information from GIS services towards achieving total costs savings and vehicle usage reduction. These features help users and vehicle drivers in improving their service levels and productivity as the Web application enables them to interactively find the optimal path and in identifying destinations effectively.
GOM: New Genetic Optimizing Model for broadcasting tree in MANET
- Authors: Elaiwat, Said , Alazab, Ammar , Venkatraman, Sitalakshmi , Alazab, Mamoun
- Date: 2010
- Type: Text , Conference proceedings
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- Description: Data broadcasting in a mobile ad-hoc network (MANET) is the main method of information dissemination in many applications, in particular for sending critical information to all hosts. Finding an optimal broadcast tree in such networks is a challenging task due to the broadcast storm problem. The aim of this work is to propose a new genetic model using a fitness function with the primary goal of finding an optimal broadcast tree. Our new method, called Genetic Optimisation Model (GOM) alleviates the broadcast storm problem to a great extent as the experimental simulations result in efficient broadcast tree with minimal flood and minimal hops. The result of this model also shows that it has the ability to give different optimal solutions according to the nature of the network. © 2010 IEEE.