Examining the experiences of intercultural ambassadors in regional Victoria from 2019 to 2021
- Cooper, Kimberlea, Patil, Tejaswini, Ottmann, Goetz, Williams, Dominic, Mummery, Jane
- Authors: Cooper, Kimberlea , Patil, Tejaswini , Ottmann, Goetz , Williams, Dominic , Mummery, Jane
- Date: 2022
- Type: Text , Technical report , Report
- Full Text:
- Authors: Cooper, Kimberlea , Patil, Tejaswini , Ottmann, Goetz , Williams, Dominic , Mummery, Jane
- Date: 2022
- Type: Text , Technical report , Report
- Full Text:
Exploring lived experiences of participants in the Intercultural Employment Pathways (IEP) program from 2019 to 2022
- Cooper, Kimberlea, Patil, Tejaswini, Ottmann, Goetz, Williams, Dominic, Mummery, Jane
- Authors: Cooper, Kimberlea , Patil, Tejaswini , Ottmann, Goetz , Williams, Dominic , Mummery, Jane
- Date: 2022
- Type: Text , Technical report
- Full Text:
- Description: This report documents research conducted by Federation University in relation to the City of Ballarat Intercultural Employment Pathways (IEP) program from 2019 - 2022. The IEP program aims to enhance social inclusion, employment, and education pathways for culturally and linguistically diverse (CALD) migrants in the Ballarat region. The purpose of the research was to explore the lived experiences of migrants who participated in the IEP program to better understand the strengths of the program and propose recommendations for its future. The research was a qualitative study that used a survey, interviews, and a focus group to explore the perspectives of IEP participants and encourage them to share deep and rich accounts of their lived experiences. Overall, 39 migrants involved with the IEP program participated in the research. The findings are grouped into four themes: Connection: The communal nature of the IEP program enabled participants to establish social and professional connections which increased their networking capacity to find gainful employment. Participants valued the networking opportunities created by the IEP program as many felt as though they were ‘starting again’ after migrating to Australia. Culture: The IEP program assisted participants to adapt to Australian norms of job-hunting and workplace culture and to learn practical strategies to utilise in their job application and interview techniques. The IEP program created a broader platform for cultural exchange within the community and can contribute to wider changes in representation and appreciation of diversity. Confidence: The IEP program assisted participants to improve their levels of confidence and feelings of self-worth. The tailored support that is available to each participant enabled them to develop confidence in their abilities and focus upon their strengths. Context: Participants shared experiences of the many challenges and barriers they have faced when looking for meaningful and secure employment in Australia. Understanding these wider experiences provide the context in which the IEP program operates and emphasises its importance in providing valuable assistance to migrants settling in the City of Ballarat.
- Authors: Cooper, Kimberlea , Patil, Tejaswini , Ottmann, Goetz , Williams, Dominic , Mummery, Jane
- Date: 2022
- Type: Text , Technical report
- Full Text:
- Description: This report documents research conducted by Federation University in relation to the City of Ballarat Intercultural Employment Pathways (IEP) program from 2019 - 2022. The IEP program aims to enhance social inclusion, employment, and education pathways for culturally and linguistically diverse (CALD) migrants in the Ballarat region. The purpose of the research was to explore the lived experiences of migrants who participated in the IEP program to better understand the strengths of the program and propose recommendations for its future. The research was a qualitative study that used a survey, interviews, and a focus group to explore the perspectives of IEP participants and encourage them to share deep and rich accounts of their lived experiences. Overall, 39 migrants involved with the IEP program participated in the research. The findings are grouped into four themes: Connection: The communal nature of the IEP program enabled participants to establish social and professional connections which increased their networking capacity to find gainful employment. Participants valued the networking opportunities created by the IEP program as many felt as though they were ‘starting again’ after migrating to Australia. Culture: The IEP program assisted participants to adapt to Australian norms of job-hunting and workplace culture and to learn practical strategies to utilise in their job application and interview techniques. The IEP program created a broader platform for cultural exchange within the community and can contribute to wider changes in representation and appreciation of diversity. Confidence: The IEP program assisted participants to improve their levels of confidence and feelings of self-worth. The tailored support that is available to each participant enabled them to develop confidence in their abilities and focus upon their strengths. Context: Participants shared experiences of the many challenges and barriers they have faced when looking for meaningful and secure employment in Australia. Understanding these wider experiences provide the context in which the IEP program operates and emphasises its importance in providing valuable assistance to migrants settling in the City of Ballarat.
Reporting on training developed for pharmacy assistants and pharmacy dispensary technicians working with Medication Assisted Treatment for Opioid Dependence (MATOD) consumers in regional Victoria
- Patil, Tejaswini, Cooper, Simon J., Salman, Mohammed, Mummery, Jane, Molloy, Pauline, Williams, Dominic
- Authors: Patil, Tejaswini , Cooper, Simon J. , Salman, Mohammed , Mummery, Jane , Molloy, Pauline , Williams, Dominic
- Date: 2020
- Type: Text , Technical report , Report
- Full Text:
- Description: A recent study (Patil et al., 2018) analysing lived experiences of Medication Assisted Treatment for Opioid Dependence (MATOD) consumers suggested that some experienced discrimination and stigma in the pharmacy context in regional Victoria, Australia. One of the recommendations was to explore professional training and education opportunities for allied health professionals and in particular, Pharmacy Assistants (PAs) and Pharmacy Dispensary Technicians (PDTs) as they are integral to serving MATOD consumers. Ballarat Community Health commissioned Federation University to develop training modules for PAs and PDTs working in the pharmacy settings in regional Victoria. A survey of the literature identified two key issues, namely, the lack of professional education and training of PAs and PDTs involved in serving the consumers in pharmacy settings either at the national or state level in Australia. The other finding was the varied use of different types of ‘opioid dependence’ treatments in different jurisdictions of Australia which had implications in terms of embedding psychosocial or Social Determinants of Health (SDH) with therapeutic treatments. As a result, this project serves as a significant step in employing SDH based training modules for PAs and PDTs working with MATOD consumers in the pharmacy settings to address stigma and discrimination. The training workshop materials will be evaluated to determine its efficacy in terms of change of attitudes and professional practice. The aim of this study is to: 1. Deliver and evaluate a new professional training module concerning MATOD and; 2. Examine and evaluate the efficacy and impact of the training module on professional practice and changes in attitudes towards stigma and discrimination amongst PAs and PDTs. This project was conducted in two stages. At the first stage, two workshops (each lasting for two hours) were delivered in two different regional locations in the state of Victoria, Australia (referred to as locations A and B in this report). Thirteen participants expressed interest in location A but eleven attended both training workshops. In location B, fourteen attended the first workshop, while twelve attended the second workshop. Participants who attended the training were administered pre-training and post-training surveys. The pre-training surveys included demographic information, professional experience, educational background and professional training, whereas the post-training survey involved questions about the impact and efficacy of the training delivered. The second stage involved conducting in-depth qualitative interviews with participants who attended the training workshops. The main goal was to evaluate the impact on professional practice and change in attitudes amongst PAs and PDTs. Data collected from the surveys and interviews were analysed using quantitative and qualitative content analysis via an inductive process. In addition, an interpretive phenomenological analysis was undertaken to identify and code themes emerging from the interviews. Ethics approval was received through the Federation University’s Human Research Ethics Committee before the commencement of this project.
- Authors: Patil, Tejaswini , Cooper, Simon J. , Salman, Mohammed , Mummery, Jane , Molloy, Pauline , Williams, Dominic
- Date: 2020
- Type: Text , Technical report , Report
- Full Text:
- Description: A recent study (Patil et al., 2018) analysing lived experiences of Medication Assisted Treatment for Opioid Dependence (MATOD) consumers suggested that some experienced discrimination and stigma in the pharmacy context in regional Victoria, Australia. One of the recommendations was to explore professional training and education opportunities for allied health professionals and in particular, Pharmacy Assistants (PAs) and Pharmacy Dispensary Technicians (PDTs) as they are integral to serving MATOD consumers. Ballarat Community Health commissioned Federation University to develop training modules for PAs and PDTs working in the pharmacy settings in regional Victoria. A survey of the literature identified two key issues, namely, the lack of professional education and training of PAs and PDTs involved in serving the consumers in pharmacy settings either at the national or state level in Australia. The other finding was the varied use of different types of ‘opioid dependence’ treatments in different jurisdictions of Australia which had implications in terms of embedding psychosocial or Social Determinants of Health (SDH) with therapeutic treatments. As a result, this project serves as a significant step in employing SDH based training modules for PAs and PDTs working with MATOD consumers in the pharmacy settings to address stigma and discrimination. The training workshop materials will be evaluated to determine its efficacy in terms of change of attitudes and professional practice. The aim of this study is to: 1. Deliver and evaluate a new professional training module concerning MATOD and; 2. Examine and evaluate the efficacy and impact of the training module on professional practice and changes in attitudes towards stigma and discrimination amongst PAs and PDTs. This project was conducted in two stages. At the first stage, two workshops (each lasting for two hours) were delivered in two different regional locations in the state of Victoria, Australia (referred to as locations A and B in this report). Thirteen participants expressed interest in location A but eleven attended both training workshops. In location B, fourteen attended the first workshop, while twelve attended the second workshop. Participants who attended the training were administered pre-training and post-training surveys. The pre-training surveys included demographic information, professional experience, educational background and professional training, whereas the post-training survey involved questions about the impact and efficacy of the training delivered. The second stage involved conducting in-depth qualitative interviews with participants who attended the training workshops. The main goal was to evaluate the impact on professional practice and change in attitudes amongst PAs and PDTs. Data collected from the surveys and interviews were analysed using quantitative and qualitative content analysis via an inductive process. In addition, an interpretive phenomenological analysis was undertaken to identify and code themes emerging from the interviews. Ethics approval was received through the Federation University’s Human Research Ethics Committee before the commencement of this project.
Exploring the lived experiences of migrants in regional Victoria, Australia
- Patil, Tejawswimi, Mummery, Jane, Pedersen, Cassie, Camilleri, Marg
- Authors: Patil, Tejawswimi , Mummery, Jane , Pedersen, Cassie , Camilleri, Marg
- Date: 2019
- Type: Text , Technical report , Report
- Full Text:
- Description: This research project has been undertaken by Federation University Australia and was commissioned by the EVOLVE Strategic Multicultural Capacity Building Partnership. The purpose of this research was to examine the lived experiences of migrants living and/or working in the areas of Ballarat, Horsham, and Nhill from 2009 to 2018 in accordance with the nine key priority areas set out in the Department of Social Services National Settlement Framework (2016). These include language services; employment; education and training; housing; health and wellbeing; transport; civic participation; family and social support; and justice. The research analysed the lived experiences of migrants to identify key benefits and barriers to settlement within Central and Western Victoria, and will be used to enhance service provision available to migrants in Ballarat, Horsham, and Nhill. The research has utilised interpretative phenomenology, which is a qualitative methodology that draws on participants’ multilayered descriptions of their lived experiences. In accordance with this methodological framework, nine individual interviews were conducted in Ballarat as well as two focus groups that consisted of one group of women and one group of men. In Horsham, four individual interviews were conducted in addition to one focus group. In Nhill, the research team conducted five individual interviews and one focus group. Participants were presented with a range of open-ended questions concerning their settlement experiences across Ballarat, Horsham, and Nhill.
- Authors: Patil, Tejawswimi , Mummery, Jane , Pedersen, Cassie , Camilleri, Marg
- Date: 2019
- Type: Text , Technical report , Report
- Full Text:
- Description: This research project has been undertaken by Federation University Australia and was commissioned by the EVOLVE Strategic Multicultural Capacity Building Partnership. The purpose of this research was to examine the lived experiences of migrants living and/or working in the areas of Ballarat, Horsham, and Nhill from 2009 to 2018 in accordance with the nine key priority areas set out in the Department of Social Services National Settlement Framework (2016). These include language services; employment; education and training; housing; health and wellbeing; transport; civic participation; family and social support; and justice. The research analysed the lived experiences of migrants to identify key benefits and barriers to settlement within Central and Western Victoria, and will be used to enhance service provision available to migrants in Ballarat, Horsham, and Nhill. The research has utilised interpretative phenomenology, which is a qualitative methodology that draws on participants’ multilayered descriptions of their lived experiences. In accordance with this methodological framework, nine individual interviews were conducted in Ballarat as well as two focus groups that consisted of one group of women and one group of men. In Horsham, four individual interviews were conducted in addition to one focus group. In Nhill, the research team conducted five individual interviews and one focus group. Participants were presented with a range of open-ended questions concerning their settlement experiences across Ballarat, Horsham, and Nhill.
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