Employer training in Australia : Current practices and concerns
- Authors: Smith, Erica , Callan, Victor , Tuck, Jacquiline , Smith, Andy
- Date: 2019
- Type: Text , Journal article
- Relation: International Journal of Training and Development Vol. 23, no. 2 (2019), p. 169-183
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- Description: This paper presents and analyses results from a research project on current trends in employer training in Australia. While the formal vocational education and training (VET) system is well-researched, the everyday training that happens in workplaces is relatively under-researched in Australia. Using some of the results of an employer survey undertaken in 2015, the paper describes and analyses employer-based training across a range of industry areas. The survey included groups of questions on a range of matters, including the reasons why employers train, and how these relate to employers' perceptions of their operating environment, and the structures they have in place to manage and organize training. Detailed data are provided about three specific forms of training: in-house training and learning; the use that employers make of external providers of training; and employers' use of nationally recognised training - training from the VET system. Finally the paper reports what managers said about the barriers to providing more training. The paper analyses the findings in relation to the literature and also identified changes over time in training practices in Australian companies. Implications for training policy and practice, as well as for future research, are identified.
Exploring monitoring, work environment and flexibility as predictors of job satisfaction within Australian call centres
- Authors: Annakis, John , Lobo, Antonio , Pillay, Soma
- Date: 2011
- Type: Text , Journal article
- Relation: International Journal of Business and Management Vol. 6, no. 8 (2011), p. 75-93
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- Description: The purpose of this paper is to investigate predictors of workers’ job satisfaction from the labour process and equity theoretical perspectives. The study employed a qualitative approach and draws on data from in depth focus groups of customer service representatives (CSR). The sample for this study was drawn from three Australian call centres operating in a variety of business sectors. The study highlights that three dimensions: monitoring, flexibility and work environment are significantly correlated to CSR job satisfaction. Developing an understanding of these dimensions is critical to understanding CSR job satisfaction perceptions in an industry which exhibits high labour turnover and absenteeism. This study provides new insights on how to manage effectively job satisfaction within call centre environments through the incorporation of more multi-dimensional aspects that are considered to be strong determinants of CSR job satisfaction. The study contributes to the literature by investigating a more multi-dimensional approach to studying job satisfaction in call centre environments. The intensive case study approach highlights the implications for HRM.
Old dogs, new tricks : Training mature-aged manufacturing workers
- Authors: Smith, Erica , Smith, Andy , Selby Smith, Chris
- Date: 2010
- Type: Journal article
- Relation: Journal of Workplace Learning Vol. 22, no. 5 (2010), p. 277-291
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- Description: Purpose – This paper aims to examine the employment and training of mature-aged workers, so that suggestions for improving training for mature-aged workers may be offered. Design/methodology/approach – Six expert interviews were carried out by telephone, and three case studies involving company site visits were completed. Each company case study involved interviews with managers, trainers and mature-aged workers. The study was confined to the manufacturing industry. Findings – Mature-aged workers bring many advantages to workplaces and some employers show a definite preference for them over younger workers; but in some cases training needs to take account of lack of confidence and literacy and health issues. However, there is great diversity among mature-aged workers. Research limitations/implications – The research is confined to shop-floor workers in manufacturing, and does not address training of mature-aged managers and professionals. The research is small-scale but provides new insights, and importantly the voices of the workers themselves. Practical implications – The paper identifies managerial and training practices that can immediately be implemented. Originality/value – The paper identifies some issues that can be taken up at a policy level as well as within companies. For example, the preference for qualification-based training at a national level is not necessarily consistent with what mature-aged workers prefer.
Regional innovation for sustainable development : An Australian perspective
- Authors: Courvisanos, Jerry
- Date: 2009
- Type: Text , Journal article
- Relation: Journal of Innovation Economics Vol. 1, no. 3 (2009), p. 119-143
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- Description: 2003007338
The E-factor : Advancing women entrepreneurs in the digital economy
- Authors: Braun, Patrice
- Date: 2006
- Type: Text , Journal article
- Relation: Asian Pacific Women's Information Network Center Vol. 8, no. (2006), p. 99-109
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- Description: With the rise of globalisation, technological innovation, diffusion of information via the Internet, and related changes in business values and beliefs, countries, regions, governments and institutions everywhere are facing changing conditions for competitive advantage (Pfeffer & Sutton, 2000). Globalisation allows companies of all sizes, even micro and small and medium size enterprises (SME) which were once unable to compete with larger firms, to participate in new markets and reduce costs. Deregulated markets allow for more competition as well as better product offering and prices for small businesses.
- Description: C1
- Description: 2003002171
Vice-chancellors for the 21st Century? A study of contemporary recruitment and selection practices in Australian universities
- Authors: O'Meara, Bernard , Petzall, Stanley
- Date: 2005
- Type: Text , Journal article
- Relation: Management Research News Vol. 28, no. 9 (2005), p. 18-35
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- Description: This article is based on recent Ph.D research. The practices for appointing Vice Chancellors (VC’s) in Australian Universities were examined, together with the changing role of the VC and new demographic patterns in VC backgrounds. A number of other issues were also examined, including the training and preparation of VC’s, mentoring and the changing skill base required to be effective in the role. In addition, the paradox was investigated of appointing academics from the ranks of individuals with non-business backgrounds, to run large enterprises which are being compelled to adopt an increasingly business-oriented focus.
- Description: C1
- Description: 2003001175
Start up and beyond : Evolving training needs for rural women in small business
- Authors: Newton, Janice , Gottschalk, Lorene , Wood, Glenice
- Date: 2004
- Type: Text , Journal article
- Relation: Journal of New Business Ideas and Trends Vol. 2, no. 1 (2004), p. 29-42
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- Description: The rural decline in Australian industry restructuring and the withdrawal of infrastructural services (ABS, 1998), gives rise to the hope of a turnaround in regional and rural Australia arising from the growth of new business ventures. There has been a trend towards an increase in both small business and the involvement of women in recent years (ABS 1301.0, 1997). This combination is important for a sustainable rural future, and therefore, a greater understanding is needed of how women stand in relation to sound business preparation, and attitudes to professional training.
- Description: C1
- Description: 2003000792