Work–family balance : Perspectives from higher education
- Authors: Pillay, Soma , Abhayawansa, Subhash
- Date: 2014
- Type: Text , Journal article
- Relation: Higher Education Vol. 68, no. 5 (2014), p. 669-690
- Full Text: false
- Reviewed:
- Description: The article examines different types of work–family pressures amongst people working within the Australian university sector. We were specifically interested in work–family experiences between domestic and migrant Australians. Among the major findings, domestic Australians experience greater levels of work–family imbalance across most of the measures used. Limitations and implications for future research are discussed.
Exploring predictors of job satisfaction in call centres - The case of Australia
- Authors: Annakis, John , Lobo, Antonio , Pillay, Soma
- Date: 2011
- Type: Text , Journal article
- Relation: Corporate Ownership and Control Vol. 8, no. 3 D (2011), p. 376-395
- Full Text: false
- Reviewed:
- Description: In this paper we examine predictors of job satisfaction within the call centre industry. Using a qualitative methodology, we investigate the nature and extent of job satisfaction of customer service representatives in two large Australian call centres. The findings from the study confirm that monitoring, personal privacy and flexibility correlate to workers' wellbeing and job satisfaction.