Exploring monitoring, work environment and flexibility as predictors of job satisfaction within Australian call centres
- Annakis, John, Lobo, Antonio, Pillay, Soma
- Authors: Annakis, John , Lobo, Antonio , Pillay, Soma
- Date: 2011
- Type: Text , Journal article
- Relation: International Journal of Business and Management Vol. 6, no. 8 (2011), p. 75-93
- Full Text:
- Reviewed:
- Description: The purpose of this paper is to investigate predictors of workers’ job satisfaction from the labour process and equity theoretical perspectives. The study employed a qualitative approach and draws on data from in depth focus groups of customer service representatives (CSR). The sample for this study was drawn from three Australian call centres operating in a variety of business sectors. The study highlights that three dimensions: monitoring, flexibility and work environment are significantly correlated to CSR job satisfaction. Developing an understanding of these dimensions is critical to understanding CSR job satisfaction perceptions in an industry which exhibits high labour turnover and absenteeism. This study provides new insights on how to manage effectively job satisfaction within call centre environments through the incorporation of more multi-dimensional aspects that are considered to be strong determinants of CSR job satisfaction. The study contributes to the literature by investigating a more multi-dimensional approach to studying job satisfaction in call centre environments. The intensive case study approach highlights the implications for HRM.
- Authors: Annakis, John , Lobo, Antonio , Pillay, Soma
- Date: 2011
- Type: Text , Journal article
- Relation: International Journal of Business and Management Vol. 6, no. 8 (2011), p. 75-93
- Full Text:
- Reviewed:
- Description: The purpose of this paper is to investigate predictors of workers’ job satisfaction from the labour process and equity theoretical perspectives. The study employed a qualitative approach and draws on data from in depth focus groups of customer service representatives (CSR). The sample for this study was drawn from three Australian call centres operating in a variety of business sectors. The study highlights that three dimensions: monitoring, flexibility and work environment are significantly correlated to CSR job satisfaction. Developing an understanding of these dimensions is critical to understanding CSR job satisfaction perceptions in an industry which exhibits high labour turnover and absenteeism. This study provides new insights on how to manage effectively job satisfaction within call centre environments through the incorporation of more multi-dimensional aspects that are considered to be strong determinants of CSR job satisfaction. The study contributes to the literature by investigating a more multi-dimensional approach to studying job satisfaction in call centre environments. The intensive case study approach highlights the implications for HRM.
Implementing natural capital credit risk assessment in agricultural lending
- Ascui, Francisco, Cojoianu, Theodor
- Authors: Ascui, Francisco , Cojoianu, Theodor
- Date: 2019
- Type: Text , Journal article
- Relation: Business Strategy and the Environment Vol. 28, no. 6 (2019), p. 1234-1249
- Full Text:
- Reviewed:
- Description: Agriculture has critical impacts and dependencies on natural capital, and agricultural lenders are therefore exposed to natural capital credit risk through their loans to farmers. Currently, however, lenders lack any detailed guidance for assessing natural capital credit risk in agriculture and are challenged by the fact that the relevant material risks vary considerably by agricultural sector and geography. This paper develops a natural capital credit risk assessment framework based on a bottom-up review of the material risks associated with natural capital impacts and dependencies for Australian beef production. It demonstrates that implementing natural capital credit risk assessment is feasible in agricultural lending, using a combination of quantitative and qualitative inputs. Implementation challenges include the complexity and interconnectedness of natural capital processes, data availability and cost, spatial data analytical capacity, and the need for transformational change, both within lending organisations and across the banking sector. © 2019 John Wiley & Sons, Ltd and ERP Environment
- Authors: Ascui, Francisco , Cojoianu, Theodor
- Date: 2019
- Type: Text , Journal article
- Relation: Business Strategy and the Environment Vol. 28, no. 6 (2019), p. 1234-1249
- Full Text:
- Reviewed:
- Description: Agriculture has critical impacts and dependencies on natural capital, and agricultural lenders are therefore exposed to natural capital credit risk through their loans to farmers. Currently, however, lenders lack any detailed guidance for assessing natural capital credit risk in agriculture and are challenged by the fact that the relevant material risks vary considerably by agricultural sector and geography. This paper develops a natural capital credit risk assessment framework based on a bottom-up review of the material risks associated with natural capital impacts and dependencies for Australian beef production. It demonstrates that implementing natural capital credit risk assessment is feasible in agricultural lending, using a combination of quantitative and qualitative inputs. Implementation challenges include the complexity and interconnectedness of natural capital processes, data availability and cost, spatial data analytical capacity, and the need for transformational change, both within lending organisations and across the banking sector. © 2019 John Wiley & Sons, Ltd and ERP Environment
VFR travel : It is underestimated
- Authors: Backer, Elisa
- Date: 2012
- Type: Text , Journal article
- Relation: Tourism Management Vol. 33, no. 1 (2012), p. 74-79
- Full Text:
- Reviewed:
- Description: Visiting Friends and Relatives (VFR) travel is a substantial form of tourism worldwide. In Australia, official data measure VFR in one of two ways - purpose of visit or type of accommodation. However, this is only a measurement of those factors; it is not a measure of the size by volume of VFR travel. Yet tourism practitioners often mistakenly use these data to state the size of VFR travel in their destination. Based on quantitative research undertaken in three contrasting destinations in Australia, estimates for the size of VFR travel in those destinations is provided. These results highlight that using official data for measuring VFR travel will underestimate this segment in any Australian destination. Using the VFR definitional model as a conceptual model, this research has estimated that VFR travel represents 48% of Australia's total overnight tourism market. © 2011 Elsevier Ltd.
- Authors: Backer, Elisa
- Date: 2012
- Type: Text , Journal article
- Relation: Tourism Management Vol. 33, no. 1 (2012), p. 74-79
- Full Text:
- Reviewed:
- Description: Visiting Friends and Relatives (VFR) travel is a substantial form of tourism worldwide. In Australia, official data measure VFR in one of two ways - purpose of visit or type of accommodation. However, this is only a measurement of those factors; it is not a measure of the size by volume of VFR travel. Yet tourism practitioners often mistakenly use these data to state the size of VFR travel in their destination. Based on quantitative research undertaken in three contrasting destinations in Australia, estimates for the size of VFR travel in those destinations is provided. These results highlight that using official data for measuring VFR travel will underestimate this segment in any Australian destination. Using the VFR definitional model as a conceptual model, this research has estimated that VFR travel represents 48% of Australia's total overnight tourism market. © 2011 Elsevier Ltd.
Groundwater seeps facilitate exposure to Burkholderia pseudomallei
- Baker, Anthony, Tahani, Donald, Gardiner, Christopher, Bristow, Keith, Greenhill, Andrew, Warner, Jeffrey
- Authors: Baker, Anthony , Tahani, Donald , Gardiner, Christopher , Bristow, Keith , Greenhill, Andrew , Warner, Jeffrey
- Date: 2011
- Type: Text , Journal article
- Relation: Applied and Environmental Microbiology Vol. 77, no. 20 (2011), p. 7243-7246
- Full Text:
- Reviewed:
- Description: Burkholderia pseudomallei is a saprophytic bacterium which is the causative agent of melioidosis, a common cause of fatal bacterial pneumonia and sepsis in the tropics. The incidence of melioidosis is clustered spatially and temporally and is heavily linked to rainfall and extreme weather events. Clinical case clustering has recently been reported in Townsville, Australia, and has implicated Castle Hill, a granite monolith in the city center, as a potential reservoir of infection. Topsoil and water from seasonal groundwater seeps were collected around the base of Castle Hill and analyzed by quantitative real-time PCR targeting the type III secretion system genes for the presence of B. pseudomallei. The organism was identified in 65% (95% confidence interval [CI], 49.5 to 80.4) of soil samples (n =40) and 92.5% (95% CI, 83.9 to 100) of seasonal groundwater samples (n =40). Further sampling of water collected from roads and gutters in nearby residential areas after an intense rainfall event found that 88.2% (95% CI, 72.9 to 100) of samples (n =16) contained viable B. pseudomallei at concentrations up to 113 CFU/ml. Comparison of isolates using multilocus sequence typing demonstrated clinical matches and close associations between environmental isolates and isolates derived from clinical samples from patients in Townsville. This study demonstrated that waterborne B. pseudomallei from groundwater seeps around Castle Hill may facilitate exposure to B. pseudomallei and contribute to the clinical clustering at this site. Access to this type of information will advise the development and implementation of public health measures to reduce the incidence of melioidosis. © 2011, American Society for Microbiology.
- Authors: Baker, Anthony , Tahani, Donald , Gardiner, Christopher , Bristow, Keith , Greenhill, Andrew , Warner, Jeffrey
- Date: 2011
- Type: Text , Journal article
- Relation: Applied and Environmental Microbiology Vol. 77, no. 20 (2011), p. 7243-7246
- Full Text:
- Reviewed:
- Description: Burkholderia pseudomallei is a saprophytic bacterium which is the causative agent of melioidosis, a common cause of fatal bacterial pneumonia and sepsis in the tropics. The incidence of melioidosis is clustered spatially and temporally and is heavily linked to rainfall and extreme weather events. Clinical case clustering has recently been reported in Townsville, Australia, and has implicated Castle Hill, a granite monolith in the city center, as a potential reservoir of infection. Topsoil and water from seasonal groundwater seeps were collected around the base of Castle Hill and analyzed by quantitative real-time PCR targeting the type III secretion system genes for the presence of B. pseudomallei. The organism was identified in 65% (95% confidence interval [CI], 49.5 to 80.4) of soil samples (n =40) and 92.5% (95% CI, 83.9 to 100) of seasonal groundwater samples (n =40). Further sampling of water collected from roads and gutters in nearby residential areas after an intense rainfall event found that 88.2% (95% CI, 72.9 to 100) of samples (n =16) contained viable B. pseudomallei at concentrations up to 113 CFU/ml. Comparison of isolates using multilocus sequence typing demonstrated clinical matches and close associations between environmental isolates and isolates derived from clinical samples from patients in Townsville. This study demonstrated that waterborne B. pseudomallei from groundwater seeps around Castle Hill may facilitate exposure to B. pseudomallei and contribute to the clinical clustering at this site. Access to this type of information will advise the development and implementation of public health measures to reduce the incidence of melioidosis. © 2011, American Society for Microbiology.
Too much information? A document analysis of sport safety resources from key organisations
- Bekker, Sheree, Finch, Caroline
- Authors: Bekker, Sheree , Finch, Caroline
- Date: 2016
- Type: Text , Journal article
- Relation: BMJ Open Vol. 6, no. 5 (2016), p. 1-8
- Relation: http://purl.org/au-research/grants/nhmrc/1058737
- Relation: http://purl.org/au-research/grants/nhmrc/565907
- Full Text:
- Reviewed:
- Description: Objectives: The field of sport injury prevention has seen a marked increase in published research in recent years, with concomitant proliferation of lay sport safety resources, such as policies, fact sheets and posters. The aim of this study was to catalogue and categorise the number, type and topic focus of sport safety resources from a representative set of key organisations. Design: Cataloguing and qualitative document analysis of resources available from the websites of six stakeholder organisations in Australia. Setting: This study was part of a larger investigation, the National Guidance for Australian Football Partnerships and Safety (NoGAPS) project. Participants: The NoGAPS study provided the context for a purposive sampling of six organisations involved in the promotion of safety in Australian football. These partners are recognised as being highly representative of organisations at national and state level that reflect similarly in their goals around sport safety promotion in Australia. Results: The catalogue comprised 284 resources. More of the practical and less prescriptive types of resources, such as fact sheets, than formal policies were found. Resources for the prevention of physical injuries were the predominant sport safety issue addressed, with risk management, environmental issues and social behaviours comprising other categories. Duplication of resources for specific safety issues, within and across organisations, was found. Conclusions: People working within sport settings have access to a proliferation of resources, which creates a potential rivalry for sourcing of injury prevention information. Important issues that are likely to influence the uptake of safety advice by the general sporting public include the sheer number of resources available, and the overlap and duplication of resources addressing the same issues. The existence of a large number of resources from reputable organisations does not mean that they are necessarily evidence based, fully up to date or even effective in supporting sport safety behaviour change. © 2016, BMJ Publishing Group. All rights reserved.
- Authors: Bekker, Sheree , Finch, Caroline
- Date: 2016
- Type: Text , Journal article
- Relation: BMJ Open Vol. 6, no. 5 (2016), p. 1-8
- Relation: http://purl.org/au-research/grants/nhmrc/1058737
- Relation: http://purl.org/au-research/grants/nhmrc/565907
- Full Text:
- Reviewed:
- Description: Objectives: The field of sport injury prevention has seen a marked increase in published research in recent years, with concomitant proliferation of lay sport safety resources, such as policies, fact sheets and posters. The aim of this study was to catalogue and categorise the number, type and topic focus of sport safety resources from a representative set of key organisations. Design: Cataloguing and qualitative document analysis of resources available from the websites of six stakeholder organisations in Australia. Setting: This study was part of a larger investigation, the National Guidance for Australian Football Partnerships and Safety (NoGAPS) project. Participants: The NoGAPS study provided the context for a purposive sampling of six organisations involved in the promotion of safety in Australian football. These partners are recognised as being highly representative of organisations at national and state level that reflect similarly in their goals around sport safety promotion in Australia. Results: The catalogue comprised 284 resources. More of the practical and less prescriptive types of resources, such as fact sheets, than formal policies were found. Resources for the prevention of physical injuries were the predominant sport safety issue addressed, with risk management, environmental issues and social behaviours comprising other categories. Duplication of resources for specific safety issues, within and across organisations, was found. Conclusions: People working within sport settings have access to a proliferation of resources, which creates a potential rivalry for sourcing of injury prevention information. Important issues that are likely to influence the uptake of safety advice by the general sporting public include the sheer number of resources available, and the overlap and duplication of resources addressing the same issues. The existence of a large number of resources from reputable organisations does not mean that they are necessarily evidence based, fully up to date or even effective in supporting sport safety behaviour change. © 2016, BMJ Publishing Group. All rights reserved.
Teaching science content in nursing programs in Australia: a cross-sectional survey of academics
- Birks, Melanie, Ralph, Nicholas, Cant, Robyn, Hillman, Elspeth, Ylona Chun, Tie
- Authors: Birks, Melanie , Ralph, Nicholas , Cant, Robyn , Hillman, Elspeth , Ylona Chun, Tie
- Date: 2015
- Type: Text , Journal article
- Relation: BMC Nursing Vol. 14, no. 1 (2015), p. 1-9
- Full Text:
- Reviewed:
- Description: Background: Professional nursing practice is informed by biological, social and behavioural sciences. In undergraduate pre-registration nursing programs, biological sciences typically include anatomy, physiology, microbiology, chemistry, physics and pharmacology. The current gap in the literature results in a lack of information about the content and depth of biological sciences being taught in nursing curricula. The aim of this study was to establish what priority is given to the teaching of science topics in these programs in order to inform an understanding of the relative importance placed on this subject area in contemporary nursing education. Method: This study employed a cross-sectional survey method. This paper reports on the first phase of a larger project examining science content in nursing programs. An existing questionnaire was modified and delivered online for completion by academics who teach science to nurses in these programs. This paper reports on the relative priority given by respondents to the teaching of 177 topics contained in the questionnaire. Results: Of the relatively small population of academics who teach science to nursing students, thirty (n = 30) completed the survey. Findings indicate strong support for the teaching of science in these programs, with particular priority given to the basic concepts of bioscience and gross system anatomy. Of concern, most science subject areas outside of these domains were ranked as being of moderate or low priority. Conclusion: While the small sample size limited the conclusions able to be drawn from this study, the findings supported previous studies that indicated inadequacies in the teaching of science content in nursing curricula. Nevertheless, these findings have raised questions about the current philosophy that underpins nursing education in Australia and whether existing practices are clearly focused on preparing students for the demands of contemporary nursing practice. Academics responsible for the design and implementation of nursing curricula are encouraged to review the content of current programs in light of the findings of this research.
- Authors: Birks, Melanie , Ralph, Nicholas , Cant, Robyn , Hillman, Elspeth , Ylona Chun, Tie
- Date: 2015
- Type: Text , Journal article
- Relation: BMC Nursing Vol. 14, no. 1 (2015), p. 1-9
- Full Text:
- Reviewed:
- Description: Background: Professional nursing practice is informed by biological, social and behavioural sciences. In undergraduate pre-registration nursing programs, biological sciences typically include anatomy, physiology, microbiology, chemistry, physics and pharmacology. The current gap in the literature results in a lack of information about the content and depth of biological sciences being taught in nursing curricula. The aim of this study was to establish what priority is given to the teaching of science topics in these programs in order to inform an understanding of the relative importance placed on this subject area in contemporary nursing education. Method: This study employed a cross-sectional survey method. This paper reports on the first phase of a larger project examining science content in nursing programs. An existing questionnaire was modified and delivered online for completion by academics who teach science to nurses in these programs. This paper reports on the relative priority given by respondents to the teaching of 177 topics contained in the questionnaire. Results: Of the relatively small population of academics who teach science to nursing students, thirty (n = 30) completed the survey. Findings indicate strong support for the teaching of science in these programs, with particular priority given to the basic concepts of bioscience and gross system anatomy. Of concern, most science subject areas outside of these domains were ranked as being of moderate or low priority. Conclusion: While the small sample size limited the conclusions able to be drawn from this study, the findings supported previous studies that indicated inadequacies in the teaching of science content in nursing curricula. Nevertheless, these findings have raised questions about the current philosophy that underpins nursing education in Australia and whether existing practices are clearly focused on preparing students for the demands of contemporary nursing practice. Academics responsible for the design and implementation of nursing curricula are encouraged to review the content of current programs in light of the findings of this research.
The problem of belonging : Contested country in Australian local history
- Bongiorno, Frank, Eklund, Erik
- Authors: Bongiorno, Frank , Eklund, Erik
- Date: 2014
- Type: Text , Journal article
- Relation: New Scholar: An International Journal of the Humanities, Creative Arts and Social Sciences Vol. 3, no. 1 (2014), p. 39-54
- Full Text:
- Reviewed:
- Description: There is a moment in travel writer Bill Bryson’s account of his travels in Australia, Down Under, when he comments on the large number of local histories he encounters in second‐hand bookshops. They ‘never fail to amaze,’ he reports, ‘if only because they show you what a remarkably self‐absorbed people the Australians are. I don’t mean that as a criticism. If the rest of the world is going to pay them no attention, then they must do it themselves surely.’ He continues: ‘There were hundreds of books ... about things that could never possibly have been of interest to more than a handful of people. It’s quite encouraging that these books exist, but somehow faintly worrying as well.’ Bryson doesn’t explain any further why it worries him, but he then goes on to review with genuine admiration a book he found among these volumes (126‐127).
- Authors: Bongiorno, Frank , Eklund, Erik
- Date: 2014
- Type: Text , Journal article
- Relation: New Scholar: An International Journal of the Humanities, Creative Arts and Social Sciences Vol. 3, no. 1 (2014), p. 39-54
- Full Text:
- Reviewed:
- Description: There is a moment in travel writer Bill Bryson’s account of his travels in Australia, Down Under, when he comments on the large number of local histories he encounters in second‐hand bookshops. They ‘never fail to amaze,’ he reports, ‘if only because they show you what a remarkably self‐absorbed people the Australians are. I don’t mean that as a criticism. If the rest of the world is going to pay them no attention, then they must do it themselves surely.’ He continues: ‘There were hundreds of books ... about things that could never possibly have been of interest to more than a handful of people. It’s quite encouraging that these books exist, but somehow faintly worrying as well.’ Bryson doesn’t explain any further why it worries him, but he then goes on to review with genuine admiration a book he found among these volumes (126‐127).
Development and validation of the human activity profile into Chinese language : Lessons in determining equivalence
- Bonner, Ann, Wellard, Sally, Kenrick, Marita
- Authors: Bonner, Ann , Wellard, Sally , Kenrick, Marita
- Date: 2006
- Type: Text , Journal article
- Relation: Nursing and Health Sciences Vol. 8, no. 1 (2006), p. 36-43
- Full Text:
- Reviewed:
- Description: The Human Activity Profile (HAP), and associated Dyspnea Scale, is a self-report instrument for assessing levels of human activity. Although it has been used in studies examining the levels of activity in people, it is limited to people who are only able to understand English. However, many countries are multicultural with significant numbers of people whose native language is not English. This study sought to demonstrate the equivalence between the Chinese and English versions of the HAP and Dyspnea scales.Thirty-five bilingual university students completed both the Chinese and English versions of each questionnaire. There was 89% and 85% agreement between items across the HAP and Dyspnea Scale questionnaires, respectively. Although the psychometric evaluations suggested there was equivalence between the Chinese and English versions of both the HAP and Dyspnea Scale, lessons have been learnt regarding the different written forms of Chinese. © 2006 The Authors Journal Compilation © 2006 Blackwell Publishing Asia Pty Ltd.
- Description: C1
- Description: 2003001972
- Authors: Bonner, Ann , Wellard, Sally , Kenrick, Marita
- Date: 2006
- Type: Text , Journal article
- Relation: Nursing and Health Sciences Vol. 8, no. 1 (2006), p. 36-43
- Full Text:
- Reviewed:
- Description: The Human Activity Profile (HAP), and associated Dyspnea Scale, is a self-report instrument for assessing levels of human activity. Although it has been used in studies examining the levels of activity in people, it is limited to people who are only able to understand English. However, many countries are multicultural with significant numbers of people whose native language is not English. This study sought to demonstrate the equivalence between the Chinese and English versions of the HAP and Dyspnea scales.Thirty-five bilingual university students completed both the Chinese and English versions of each questionnaire. There was 89% and 85% agreement between items across the HAP and Dyspnea Scale questionnaires, respectively. Although the psychometric evaluations suggested there was equivalence between the Chinese and English versions of both the HAP and Dyspnea Scale, lessons have been learnt regarding the different written forms of Chinese. © 2006 The Authors Journal Compilation © 2006 Blackwell Publishing Asia Pty Ltd.
- Description: C1
- Description: 2003001972
Comparison of offensive agility techniques in Australian Rules football
- Bradshaw, Ryan, Young, Warren, Russell, Andrew, Burge, Peter
- Authors: Bradshaw, Ryan , Young, Warren , Russell, Andrew , Burge, Peter
- Date: 2011
- Type: Text , Journal article
- Relation: Journal of Science and Medicine in Sport Vol. 14, no. 1 (2011), p. 65-69
- Full Text:
- Reviewed:
- Description: Agility skill is important in Australian Rules football (ARF) as it enables an attacking player to successfully evade an opponent. To date, no research has examined offensive agility techniques in ARF. There were two purposes of this study: first, to compare the change of direction (COD) speed of three offensive agility techniques, and second, compare the reaction speed and accuracy when observing the same techniques from a defensive perspective. The techniques included the side-step, shuffle, and split-step. Seventeen players from an Australian Football League club were required to perform four trials of each technique. COD speed was expressed as a total time, and divided into entry, foot plant preparation, and exit time. In addition, nineteen players from the same club were assessed on a video-based reaction test. Players were required to respond by depressing a thumb switch to indicate whether the player on screen changed direction to the left or right. From an offensive perspective, the split-step foot plant preparation time (0.66. s) was significantly slower than both the side-step (0.7 s) and shuffle (0.75 s) (p< 0.05), but there were no significant differences in entry and exit times between techniques. From a defensive perspective, the players were significantly slower and less accurate when reacting to the player in the video performing the split-step (0.19. s) and shuffle (0.15. s) compared to the side-step (0.12 s) (p< 0.05). In a one-on-one situation in ARF, the split-step may be the most effective offensive technique. Not only was it slower and less accurate to react to, the exit speed following the change in direction was not significantly slower than the side-step. However, a performer would need to consider the cost of a slower foot plant preparation time versus the potential to deceive an opponent when under time stress. © 2010 Sports Medicine Australia.
Tourism skills delivery : Sharing tourism knowledge online
- Braun, Patrice, Hollick, Mary
- Authors: Braun, Patrice , Hollick, Mary
- Date: 2006
- Type: Text , Journal article
- Relation: Education and Training Vol. 48, no. 8-9 (2006), p. 693-703
- Full Text:
- Reviewed:
- Description: Purpose - The purpose of this paper is to share the authors' initial insights into tourism industry capacity building via flexibly delivered online skilling and knowledge sharing. Design/methodology/approach - An online research survey approach was employed, involving a sample of 64 micro tourism operators. Findings - The paper finds that the major benefits perceived by operators across the pilot region, were the time saving aspects demonstrated in the smart form concept. Operators were also drawn in by the best practise examples and direct links to the online resources to bring and keep them up to date with industry information and developments. Research limitations/implications - The data presented in this paper represent initial findings of the pilot project. The project has since been completed. Practical implications - The model used for the pilot in this paper has been adopted by the Tourism Accreditation Board of Victoria and is now being considered for national rollout across Australia. The model is a practical and replicable capacity building model for micro tourism operators anywhere. Originality/value - The paper adopts a collaborative learning network approach to micro business capacity building and training.
- Description: C1
- Description: 2003001777
- Authors: Braun, Patrice , Hollick, Mary
- Date: 2006
- Type: Text , Journal article
- Relation: Education and Training Vol. 48, no. 8-9 (2006), p. 693-703
- Full Text:
- Reviewed:
- Description: Purpose - The purpose of this paper is to share the authors' initial insights into tourism industry capacity building via flexibly delivered online skilling and knowledge sharing. Design/methodology/approach - An online research survey approach was employed, involving a sample of 64 micro tourism operators. Findings - The paper finds that the major benefits perceived by operators across the pilot region, were the time saving aspects demonstrated in the smart form concept. Operators were also drawn in by the best practise examples and direct links to the online resources to bring and keep them up to date with industry information and developments. Research limitations/implications - The data presented in this paper represent initial findings of the pilot project. The project has since been completed. Practical implications - The model used for the pilot in this paper has been adopted by the Tourism Accreditation Board of Victoria and is now being considered for national rollout across Australia. The model is a practical and replicable capacity building model for micro tourism operators anywhere. Originality/value - The paper adopts a collaborative learning network approach to micro business capacity building and training.
- Description: C1
- Description: 2003001777
Networking tourism SMEs : E-commerce and e-marketing issues in regional Australia
- Authors: Braun, Patrice
- Date: 2002
- Type: Text , Journal article
- Relation: Information Technology and Tourism Vol. 5, no. 1 (2002), p. 13-23
- Full Text:
- Reviewed:
- Description: Networks, knowledge, and relationships have become crucial assets to business survival in the new economy. Research indicates that network building is a major new source of competitive advantage and an essential regional and indeed global management requirement. Because regional policies encourage interfirm alliances and the development of regional economic communities, the fostering of a culture of connectivity, networking, learning, and trust between regional Australian small and medium- size tourism enterprises (SMTEs) may offer a potential solution to the possible loss of competitive advantage for Australian tourism enterprises. It is suggested that SMTEs would benefit from increased information flow through regional networking and cooperative e-marketing campaigns to enhance market visibility, global positioning, and strategic leverage in the new economy.
- Description: C1
- Description: 2003000256
- Authors: Braun, Patrice
- Date: 2002
- Type: Text , Journal article
- Relation: Information Technology and Tourism Vol. 5, no. 1 (2002), p. 13-23
- Full Text:
- Reviewed:
- Description: Networks, knowledge, and relationships have become crucial assets to business survival in the new economy. Research indicates that network building is a major new source of competitive advantage and an essential regional and indeed global management requirement. Because regional policies encourage interfirm alliances and the development of regional economic communities, the fostering of a culture of connectivity, networking, learning, and trust between regional Australian small and medium- size tourism enterprises (SMTEs) may offer a potential solution to the possible loss of competitive advantage for Australian tourism enterprises. It is suggested that SMTEs would benefit from increased information flow through regional networking and cooperative e-marketing campaigns to enhance market visibility, global positioning, and strategic leverage in the new economy.
- Description: C1
- Description: 2003000256
The E-factor : Advancing women entrepreneurs in the digital economy
- Authors: Braun, Patrice
- Date: 2006
- Type: Text , Journal article
- Relation: Asian Pacific Women's Information Network Center Vol. 8, no. (2006), p. 99-109
- Full Text:
- Reviewed:
- Description: With the rise of globalisation, technological innovation, diffusion of information via the Internet, and related changes in business values and beliefs, countries, regions, governments and institutions everywhere are facing changing conditions for competitive advantage (Pfeffer & Sutton, 2000). Globalisation allows companies of all sizes, even micro and small and medium size enterprises (SME) which were once unable to compete with larger firms, to participate in new markets and reduce costs. Deregulated markets allow for more competition as well as better product offering and prices for small businesses.
- Description: C1
- Description: 2003002171
- Authors: Braun, Patrice
- Date: 2006
- Type: Text , Journal article
- Relation: Asian Pacific Women's Information Network Center Vol. 8, no. (2006), p. 99-109
- Full Text:
- Reviewed:
- Description: With the rise of globalisation, technological innovation, diffusion of information via the Internet, and related changes in business values and beliefs, countries, regions, governments and institutions everywhere are facing changing conditions for competitive advantage (Pfeffer & Sutton, 2000). Globalisation allows companies of all sizes, even micro and small and medium size enterprises (SME) which were once unable to compete with larger firms, to participate in new markets and reduce costs. Deregulated markets allow for more competition as well as better product offering and prices for small businesses.
- Description: C1
- Description: 2003002171
Divergent Barmah forest virus from Papua New Guinea
- Caly, Leon, Horwood, Paul, Dhanasekaran, VijaykrishnaLynch, Stacey, Greenhill, Andrew, Pomat, William, Rai, Glennis, Kisa, Debbie, Bande, Grace, Druce, Julian, Abdad, Mohammad
- Authors: Caly, Leon , Horwood, Paul , Dhanasekaran, VijaykrishnaLynch, Stacey , Greenhill, Andrew , Pomat, William , Rai, Glennis , Kisa, Debbie , Bande, Grace , Druce, Julian , Abdad, Mohammad
- Date: 2019
- Type: Text , Journal article
- Relation: Emerging Infectious Diseases Vol. 25, no. 12 (2019), p. 2266-2269
- Full Text:
- Reviewed:
- Description: We report a case of Barmah Forest virus infection in a child from Central Province, Papua New Guinea, who had no previous travel history. Genomic characterization of the virus showed divergent origin compared with viruses previously detected, supporting the hypothesis that the range of Barmah Forest virus extends beyond Australia. © 2019 Centers for Disease Control and Prevention (CDC). All rights reserved.
- Authors: Caly, Leon , Horwood, Paul , Dhanasekaran, VijaykrishnaLynch, Stacey , Greenhill, Andrew , Pomat, William , Rai, Glennis , Kisa, Debbie , Bande, Grace , Druce, Julian , Abdad, Mohammad
- Date: 2019
- Type: Text , Journal article
- Relation: Emerging Infectious Diseases Vol. 25, no. 12 (2019), p. 2266-2269
- Full Text:
- Reviewed:
- Description: We report a case of Barmah Forest virus infection in a child from Central Province, Papua New Guinea, who had no previous travel history. Genomic characterization of the virus showed divergent origin compared with viruses previously detected, supporting the hypothesis that the range of Barmah Forest virus extends beyond Australia. © 2019 Centers for Disease Control and Prevention (CDC). All rights reserved.
Seeking approval from universities to research the views of their staff : do gatekeepers provide a barrier to ethical research?
- Christian, Katherine, Johnstone, Carolyn, Larkins, Jo-Ann, Wright, Wendy
- Authors: Christian, Katherine , Johnstone, Carolyn , Larkins, Jo-Ann , Wright, Wendy
- Date: 2022
- Type: Text , Journal article
- Relation: Journal of Empirical Research on Human Research Ethics Vol. 17, no. 3 (2022), p. 317-328
- Full Text:
- Reviewed:
- Description: A “gatekeeper” controls access to an organization; “gatekeeper approval” is often needed before external research can take place within an organization. We explore the need for gatekeeper approval for research with university staff employing, as a case study, a project which collected data in Australia. This case study addresses known issues, seemingly rarely addressed in the literature. The Human Research Ethics Committee (HREC)'s requirement for approval from individual universities to approach their staff brought significant consequences, exacerbated by the lack of university procedures for such approvals. Simultaneously, since invitations could legitimately be distributed via other avenues, such approval was superfluous. We recommend the HREC's blanket requirement for institutional approval instead be considered on a case-by-case basis depending on the risk of the research, and perhaps waived for low-risk research where participants are able to provide informed consent, and that universities establish processes to deal with requests from external researchers. © The Author(s) 2022.
- Authors: Christian, Katherine , Johnstone, Carolyn , Larkins, Jo-Ann , Wright, Wendy
- Date: 2022
- Type: Text , Journal article
- Relation: Journal of Empirical Research on Human Research Ethics Vol. 17, no. 3 (2022), p. 317-328
- Full Text:
- Reviewed:
- Description: A “gatekeeper” controls access to an organization; “gatekeeper approval” is often needed before external research can take place within an organization. We explore the need for gatekeeper approval for research with university staff employing, as a case study, a project which collected data in Australia. This case study addresses known issues, seemingly rarely addressed in the literature. The Human Research Ethics Committee (HREC)'s requirement for approval from individual universities to approach their staff brought significant consequences, exacerbated by the lack of university procedures for such approvals. Simultaneously, since invitations could legitimately be distributed via other avenues, such approval was superfluous. We recommend the HREC's blanket requirement for institutional approval instead be considered on a case-by-case basis depending on the risk of the research, and perhaps waived for low-risk research where participants are able to provide informed consent, and that universities establish processes to deal with requests from external researchers. © The Author(s) 2022.
Elevated levels of herbivory in urban landscapes: Are declines in tree health more than an edge effect?
- Christie, Fiona, Hochuli, Dieter
- Authors: Christie, Fiona , Hochuli, Dieter
- Date: 2005
- Type: Text , Journal article
- Relation: Ecology and Society Vol. 10, no. 1 (2005), p.
- Full Text:
- Reviewed:
- Description: Urbanization is one of the most extreme and rapidly growing anthropogenic pressures on the natural world. Urban development has led to substantial fragmentation of areas of natural habitat, resulting in significant impacts on biodiversity and disruptions to ecological processes. We investigated the levels of leaf damage caused by invertebrates in a dominant canopy species in urban remnants in a highly fragmented urban landscape in Sydney, Australia, by assessing the frequency and extent of chewing and surface damage of leaves in urban remnants compared to the edges and interiors of continuous areas of vegetation. Although no difference was detected in the frequency of leaves showing signs of damage at small, edge, and interior sites, small sites suffered significantly greater levels of leaf damage than did interior sites. Trees at edge sites showed intermediate levels of damage, suggesting that edge effects alone are not the cause of higher levels of herbivory. These findings are the first to demonstrate the effects of urbanization on invertebrate damage in dominant trees at coarse scales. This is consistent with hypotheses predicting that changes in species composition through urban fragmentation affect ecological interactions. Copyright © 2005 by the author(s).
- Authors: Christie, Fiona , Hochuli, Dieter
- Date: 2005
- Type: Text , Journal article
- Relation: Ecology and Society Vol. 10, no. 1 (2005), p.
- Full Text:
- Reviewed:
- Description: Urbanization is one of the most extreme and rapidly growing anthropogenic pressures on the natural world. Urban development has led to substantial fragmentation of areas of natural habitat, resulting in significant impacts on biodiversity and disruptions to ecological processes. We investigated the levels of leaf damage caused by invertebrates in a dominant canopy species in urban remnants in a highly fragmented urban landscape in Sydney, Australia, by assessing the frequency and extent of chewing and surface damage of leaves in urban remnants compared to the edges and interiors of continuous areas of vegetation. Although no difference was detected in the frequency of leaves showing signs of damage at small, edge, and interior sites, small sites suffered significantly greater levels of leaf damage than did interior sites. Trees at edge sites showed intermediate levels of damage, suggesting that edge effects alone are not the cause of higher levels of herbivory. These findings are the first to demonstrate the effects of urbanization on invertebrate damage in dominant trees at coarse scales. This is consistent with hypotheses predicting that changes in species composition through urban fragmentation affect ecological interactions. Copyright © 2005 by the author(s).
Value of Victorian Aboriginal clan names for toponymic research
- Authors: Clark, Ian
- Date: 2005
- Type: Text , Journal article
- Relation: The Globe Vol. 57, no. (2005), p. 13-16
- Full Text:
- Reviewed:
- Description: This paper discusses the value of clan name research as a means of uncovering Aboriginal place names. It argues that clan names are able to provide a layer of place names that in some instances is the only source of information available to researchers of indigenous toponymy. They are an important data set that is useful in the mapping of Aboriginal spatial organization.
- Description: C1
- Description: 2003001174
- Authors: Clark, Ian
- Date: 2005
- Type: Text , Journal article
- Relation: The Globe Vol. 57, no. (2005), p. 13-16
- Full Text:
- Reviewed:
- Description: This paper discusses the value of clan name research as a means of uncovering Aboriginal place names. It argues that clan names are able to provide a layer of place names that in some instances is the only source of information available to researchers of indigenous toponymy. They are an important data set that is useful in the mapping of Aboriginal spatial organization.
- Description: C1
- Description: 2003001174
Sleeping with strangers : Hospitality in colonial Victoria
- Authors: Clark, Ian
- Date: 2006
- Type: Text , Journal article
- Relation: Journal of hospitality and tourism management Vol. 13, no. 1 (2006), p. 1-9
- Full Text:
- Reviewed:
- Description: The purpose of this article is to describe and document the nascent state of hospitality in colonial Victoria from the 1830s until the gold rushes of 1850s. The primary source of such an account is the personal journal of a public servant, George Augustus Robinson, the Chief Protector of the Port Phillip Aboriginal Protectorate Department, perhaps the European with the most experience of travelling throughout the Port Phillip District. Accounts from other contemporary sources are used to complement Robinson's observations.
- Description: C1
- Description: 2003001793
- Authors: Clark, Ian
- Date: 2006
- Type: Text , Journal article
- Relation: Journal of hospitality and tourism management Vol. 13, no. 1 (2006), p. 1-9
- Full Text:
- Reviewed:
- Description: The purpose of this article is to describe and document the nascent state of hospitality in colonial Victoria from the 1830s until the gold rushes of 1850s. The primary source of such an account is the personal journal of a public servant, George Augustus Robinson, the Chief Protector of the Port Phillip Aboriginal Protectorate Department, perhaps the European with the most experience of travelling throughout the Port Phillip District. Accounts from other contemporary sources are used to complement Robinson's observations.
- Description: C1
- Description: 2003001793
- Authors: Clark, Ian
- Date: 2002
- Type: Text , Journal article
- Relation: Australian Aboriginal Studies Vol. 2002, no. 2 (2002), p. 45-53
- Full Text:
- Reviewed:
- Description: The Lal Lal Falls, situated within the traditional country of the Wathawurrung people, is one of Victoria's most significant Indigenous cultural sites, as it is one of several recorded living sites of Bundjil--the Kulin peoples' creator spirit. Lal Lal Falls, near Ballarat in Western Victoria, became a tourism attraction for non-Indigenous Australians for its natural and cultural values.
- Description: C1
- Description: 2003000228
Rock art sites in Victoria, Australia : A management history framework
- Authors: Clark, Ian
- Date: 2002
- Type: Text , Journal article
- Relation: Tourism Management Vol. 23, no. 5 (2002), p. 455-464
- Full Text:
- Reviewed:
- Description: A recent examination of the management histories of a select number of rock art sites in the Grampians-Gariwerd National Park in southwest Victoria, Australia, has found that management decisions, research, and site interventions were often taking place in ignorance of what had gone before. Heritage site management is often conducted in an ad hoc manner with limited understanding of past planning and management. A framework for understanding the management history of indigenous rock art sites is presented. With some modification the framework could be applied to other indigenous cultural sites. © 2002 Elsevier Science Ltd. All rights reserved.
- Description: 2003000229
- Authors: Clark, Ian
- Date: 2002
- Type: Text , Journal article
- Relation: Tourism Management Vol. 23, no. 5 (2002), p. 455-464
- Full Text:
- Reviewed:
- Description: A recent examination of the management histories of a select number of rock art sites in the Grampians-Gariwerd National Park in southwest Victoria, Australia, has found that management decisions, research, and site interventions were often taking place in ignorance of what had gone before. Heritage site management is often conducted in an ad hoc manner with limited understanding of past planning and management. A framework for understanding the management history of indigenous rock art sites is presented. With some modification the framework could be applied to other indigenous cultural sites. © 2002 Elsevier Science Ltd. All rights reserved.
- Description: 2003000229
Continental-scale decreases in shorebird populations in Australia
- Clemens, Robert, Rogers, Danny, Hansen, Birgita, Gosbell, Ken, Minton, Clive, Straw, Phil, Bamford, Mike, Woehler, Eric, Milton, David, Weston, Michael, Venables, Bill, Weller, Dan, Hassell, Chris, Rutherford, Bill, Onton, Kimberly, Herrod, Ashley, Studds, Colin, Choi, Chi-Yeung, Dhanjal-Adams, Kiran, Murray, Nicholas, Skilleter, Gregory, Fuller, Richard
- Authors: Clemens, Robert , Rogers, Danny , Hansen, Birgita , Gosbell, Ken , Minton, Clive , Straw, Phil , Bamford, Mike , Woehler, Eric , Milton, David , Weston, Michael , Venables, Bill , Weller, Dan , Hassell, Chris , Rutherford, Bill , Onton, Kimberly , Herrod, Ashley , Studds, Colin , Choi, Chi-Yeung , Dhanjal-Adams, Kiran , Murray, Nicholas , Skilleter, Gregory , Fuller, Richard
- Date: 2016
- Type: Text , Journal article
- Relation: Emu Vol. 116, no. 2 (2016), p. 119-135
- Full Text:
- Reviewed:
- Description: Decreases in shorebird populations are increasingly evident worldwide, especially in the East Asian-Australasian Flyway (EAAF). To arrest these declines, it is important to understand the scale of both the problem and the solutions. We analysed an expansive Australian citizen-science dataset, spanning the period 1973 to 2014, to explore factors related to differences in trends among shorebird populations in wetlands throughout Australia. Of seven resident Australian shorebird species, the four inland species exhibited continental decreases, whereas the three coastal species did not. Decreases in inland resident shorebirds were related to changes in availability of water at non-tidal wetlands, suggesting that degradation of wetlands in Australia's interior is playing a role in these declines. For migratory shorebirds, the analyses revealed continental decreases in abundance in 12 of 19 species, and decreases in 17 of 19 in the southern half of Australia over the past 15 years. Many trends were strongly associated with continental gradients in latitude or longitude, suggesting some large-scale patterns in the decreases, with steeper declines often evident in southern Australia. After accounting for this effect, local variables did not explain variation in migratory shorebird trends between sites. Our results are consistent with other studies indicating that decreases in migratory shorebird populations in the EAAF are most likely being driven primarily by factors outside Australia. This reinforces the need for urgent overseas conservation actions. However, substantially heterogeneous trends within Australia, combined with declines of inland resident shorebirds indicate effective management of Australian shorebird habitat remains important. © BirdLife Australia 2016.
- Authors: Clemens, Robert , Rogers, Danny , Hansen, Birgita , Gosbell, Ken , Minton, Clive , Straw, Phil , Bamford, Mike , Woehler, Eric , Milton, David , Weston, Michael , Venables, Bill , Weller, Dan , Hassell, Chris , Rutherford, Bill , Onton, Kimberly , Herrod, Ashley , Studds, Colin , Choi, Chi-Yeung , Dhanjal-Adams, Kiran , Murray, Nicholas , Skilleter, Gregory , Fuller, Richard
- Date: 2016
- Type: Text , Journal article
- Relation: Emu Vol. 116, no. 2 (2016), p. 119-135
- Full Text:
- Reviewed:
- Description: Decreases in shorebird populations are increasingly evident worldwide, especially in the East Asian-Australasian Flyway (EAAF). To arrest these declines, it is important to understand the scale of both the problem and the solutions. We analysed an expansive Australian citizen-science dataset, spanning the period 1973 to 2014, to explore factors related to differences in trends among shorebird populations in wetlands throughout Australia. Of seven resident Australian shorebird species, the four inland species exhibited continental decreases, whereas the three coastal species did not. Decreases in inland resident shorebirds were related to changes in availability of water at non-tidal wetlands, suggesting that degradation of wetlands in Australia's interior is playing a role in these declines. For migratory shorebirds, the analyses revealed continental decreases in abundance in 12 of 19 species, and decreases in 17 of 19 in the southern half of Australia over the past 15 years. Many trends were strongly associated with continental gradients in latitude or longitude, suggesting some large-scale patterns in the decreases, with steeper declines often evident in southern Australia. After accounting for this effect, local variables did not explain variation in migratory shorebird trends between sites. Our results are consistent with other studies indicating that decreases in migratory shorebird populations in the EAAF are most likely being driven primarily by factors outside Australia. This reinforces the need for urgent overseas conservation actions. However, substantially heterogeneous trends within Australia, combined with declines of inland resident shorebirds indicate effective management of Australian shorebird habitat remains important. © BirdLife Australia 2016.