- Title
- A framework for adoption decision process for blockchain technology - an institutional and actor-network theory perspective
- Creator
- Kaushik, Shipra
- Date
- 2023
- Type
- Text; Thesis; PhD
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/197182
- Identifier
- vital:18820
- Abstract
- Blockchain has been the most promising technology of the recent times. Originated from bitcoin, a blockchain technology use case has now been explored across almost every industry. It provides several novel technological features like transparency, disintermediation, immutability, trust among stakeholders and decentralisation. Despite so many advantages, the overview of challenges around blockchain adoption has revealed that there is a scarcity of understanding about the process of blockchain adoption decisions. Several organisations have failed to take advantage of blockchain's potential due to uneven adoption across industries and regions. Whether to use blockchain in their business is a difficult decision for many organisations. To fill this gap, this study examined the adoption decision process of blockchain in organisations. Firstly, there is a need of framework that details the steps in the blockchain adoption decision process, including tasks involved and the rationales for the actions taken. This understanding will help the potential adopters to make a successful decision to adopt blockchain technology for their organisation. Secondly, very few studies have examined the factors that influence the stakeholders’ interactions and dynamics while making technology adoption decisions, especially in blockchain based applications. When systems are designed to protect privacy or obscure actors intentionally, such as blockchain platforms, it can be challenging to identify them and understand their roles. Blockchain being an inter-organisational technology, primarily depends on the involvement of internal and external stakeholders. Thus, this study explored the actors involved in the adoption decision process and their roles while aligning other actors towards blockchain adoption. Thirdly, as these actors act as stakeholders while making decision, they act as rational individuals. Therefore, this study also explored their rationales while they are involved in technology adoption decisions to have an effective outcome of the decision-making process. To achieve these objectives, this study utilises Innovation Translation approach derived from Actor-Network Theory and Institutional Theory for technology adoption. The study has utilised a three- round qualitative Delphi method through semi structured interviews to gather views from a panel of experts from organisations who have experienced the blockchain adoption decision process for their business. The targeted experts for this study were categorized as Adopters, Non-Adopters (dropped the idea) and Consultants using selective purposive sampling. The first two rounds were exploratory in nature, and to extend the validity of the responses gathered, the final round was a confirmatory round of interviews. For this study, the saturation was seen with ten experts in the panel for round 2 and round 3. For the pilot study eight participants agreed to be part of the panel. The interviews were recorded, transcribed and analysed using thematic analysis in the NVivo tool. The analysis confirmed the use of Innovation Translation approach in literature for understanding the actors and their roles, by giving a rich interpretation of the results in understanding the crucial interactions among the actors and drawing useful findings. The interpretation also provided an insight into the institutionalisation of blockchain by exploring the institutional pressures. The study has confirmed the existence of many pressures that existed for other technologies, remain for blockchain adoption too like hype, curiosity, competitiveness, business value, cost and time but has explored new institutional pressures with blockchain adoption decision process like understanding among consultants and adopting organisations, and process participations needs. Utilising Institutional Theory for blockchain technology has also revealed a fourth pressure that is exerted by the technology itself like maturity, consensus, network dominancy and technological features that are primarily seen as blockchain being an inter-organisational and a new technology that has not been accepted widely in organisations. Achieving the objectives of this study, the study has proposed a consolidated framework for the blockchain adoption decision process from an exploratory view. The first of its kind in literature, that elaborates on the stages involved in blockchain adoption decision process, identify the actors and explains their role at each stage and how those roles evolve and also provides an insight into the institutionalisation of blockchain by exploring the pressures. These gaps, objectives, method, analysis, and contributions are further discussed in this thesis comprehensively.; Doctor of Philosophy
- Publisher
- Federation University Australia
- Rights
- All metadata describing materials held in, or linked to, the repository is freely available under a CC0 licence
- Rights
- Copyright Shipra Kaushik
- Rights
- Open Access
- Subject
- Blockchain Adoption; Adoption Decision; Actor- Network Theory; Institutional Theory; Innovation Translation
- Full Text
- Thesis Supervisor
- Chadhar, Mehmood
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