- Title
- Engagement with voluntary family services : views of parents and practitioners
- Creator
- Randall, Mary
- Date
- 2021
- Type
- Text; Thesis; PhD
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/184068
- Identifier
- vital:16426
- Abstract
- This research aimed to understand engagement with voluntary family services, which has implications for service policy and practice. In regions of high social disadvantage, such as the Inner Gippsland region in the state of Victoria (Australia), engagement with voluntary family services is vital to reduce harm for children. However, barriers to engagement need to be understood from the perspectives of parents and practitioners. While the literature is replete with studies and records on engagement of parents and practitioners with statutory child protective services, there are few studies on engagement for families serviced by voluntary family services, which accept a range of referral sources. To address this gap, this study conducted ten qualitative semi-structured interviews with parents referred to Inner Gippsland family services and seven interviews with practitioners. These were analysed using interpretative phenomenological analysis (IPA). Interview data were supported by quantitative data drawn from voluntary family service system records on service use across the region for 2016–17 and 2017–18. Mixed methods were employed. This study found that these regional and rural practitioners and parents conceived of engagement as open communication, trust, rapport and understanding. Practitioners also discussed engagement occurring at different levels and involving parents’ willingness to change. However, these aspects were not referred to by parents. Practitioners explained that parents may show full or meaningful engagement and set goals to work towards, or they may engage at a superficial level where they consult but do not value change. This indicates that the notion of ‘engagement’ held by parents is dissonant with that of service providers who focus on the documentation of goals and achievements. Factors influencing engagement included parent perceptions, practitioner disposition, power relations, system design and implementation. Parents expected practitioners to clearly explain services that are tailored to meet needs. Some parents were reluctant to engage fully and trust practitioners due to potential harm and the possibility of removal of their children from their care. Parents wanted support without judgement and for practitioners to provide friendly advice and not be authoritarian. Practitioners balanced assessments of child wellbeing with responding to family needs and emphasised empowering clients and relating to them humanely. Many parents did not feel family services were voluntary as they are connected to and mandated to report serious concerns to Child Protection.1 Most parents were reluctant to ask for help and were negatively disposed towards government Child Protection. Parents who self-referred to family services expressed the most willingness to use a service, while those referred by police did not tend to use a service past initial phone calls. Practitioner-documented service hours in the home, an objective indicator of engagement, were highest for families where an early learning or early childhood intervention agency had referred. These findings were consistent with the interview data showing parental reluctance to engage where there was fear of Child Protection intervention. The practices of prioritising cases of complexity or crisis clashed with policy ideals of prevention and early intervention. More complex issues for families in the region increased the likelihood of service availability and use, yet many families did not complete activities negotiated in service plans or engage to make a plan with practitioners. This study demonstrated that for supportive relationships that promote child and family wellbeing to occur in a regional and rural area, family services need to be trusted. Only then, according to parents, will engagement eventuate.; Doctor of Philosophy
- Publisher
- Federation University Australia
- Rights
- All metadata describing materials held in, or linked to, the repository is freely available under a CC0 licence
- Rights
- Copyright Mary Randall
- Rights
- Open Access
- Subject
- Engagement,; Vulnerable families; Voluntary family services; Referral source; Interpretative phenomenological analysis; IPA; Child protection; Mixed methods; Regional and rural services
- Full Text
- Thesis Supervisor
- Yell, Susan
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