Consumer adoption of versatile products
- Haintz, Christine, Van Beveren, John
- Authors: Haintz, Christine , Van Beveren, John
- Date: 2004
- Type: Text , Conference paper
- Relation: Paper presented at ANZMAC conference 2004, Wellington, New Zealand : 29th November, 2004
- Full Text: false
- Reviewed:
- Description: By creating or sustaining competitive advantage through differentiation and augmentation, marketers have enhanced single use products to create versatile products. A versatile product was defined as a multi-functional physical object that results from converging technologies augmented from separate product categories. In relation to the adoption of versatile products, diffusion and adoption theories project patterns in consumption of various products, yet provide little insight into the individual adoption, decisions and the information requirements of consumers. Due to the duplexity and versatility of products that defy classification within existing product categories, consumer information search and purchase decision-making has become more complex. This paper postulates that the level of consumer product involvement and product knowledge of a product category influences the level of information search and determines the stage for adoption of versatile products.
- Description: E1
- Description: 2003000738
Does ISO 9000 certification benefit service firms?
- Chen, Yan-ying, Wu, Long, Zhai, Qing-guo
- Authors: Chen, Yan-ying , Wu, Long , Zhai, Qing-guo
- Date: 2019
- Type: Text , Journal article
- Relation: Sustainability Vol. 11, no. 21 (Nov 2019), p. 18
- Full Text:
- Reviewed:
- Description: This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country setting such as China, the massive benefits brought by the signalling effect of the certification can discourage firms' motivation to fully implement the standard of certification and lead to the decline of investment on productivity-improving activities. In other words, the certification may have negative effects on the productivity of certified firms. We investigate 89,024 firms in Chinese service industries to assess the impacts of the certification on sales, productivity and profitability of these firms. To address the potential selection bias of ISO 9000 certification, the Propensity Score Matching method and Coarsened Exact Matching method were used. Our key findings are that the ISO 9000 certification does help to increase the total amount of sales, but it decreases the productivity and profitability of these certified service firms. We also find that earlier certifiers seem to gain larger advantage in sales but more reduction in productivity, and firms with higher level of technology intensity seem to obtain a larger increase in sales and less productivity loss after receiving their ISO 9000 certification.
- Authors: Chen, Yan-ying , Wu, Long , Zhai, Qing-guo
- Date: 2019
- Type: Text , Journal article
- Relation: Sustainability Vol. 11, no. 21 (Nov 2019), p. 18
- Full Text:
- Reviewed:
- Description: This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country setting such as China, the massive benefits brought by the signalling effect of the certification can discourage firms' motivation to fully implement the standard of certification and lead to the decline of investment on productivity-improving activities. In other words, the certification may have negative effects on the productivity of certified firms. We investigate 89,024 firms in Chinese service industries to assess the impacts of the certification on sales, productivity and profitability of these firms. To address the potential selection bias of ISO 9000 certification, the Propensity Score Matching method and Coarsened Exact Matching method were used. Our key findings are that the ISO 9000 certification does help to increase the total amount of sales, but it decreases the productivity and profitability of these certified service firms. We also find that earlier certifiers seem to gain larger advantage in sales but more reduction in productivity, and firms with higher level of technology intensity seem to obtain a larger increase in sales and less productivity loss after receiving their ISO 9000 certification.
Factors affecting the organizational adoption of blockchain technology : extending the technology–organization– environment (TOE) framework in the Australian context
- Malik, Saleem, Chadhar, Mehmood, Vatanasakdakul, Savanid, Chetty, Madhu
- Authors: Malik, Saleem , Chadhar, Mehmood , Vatanasakdakul, Savanid , Chetty, Madhu
- Date: 2021
- Type: Text , Journal article
- Relation: Sustainability (Switzerland) Vol. 13, no. 16 (2021), p.
- Full Text:
- Reviewed:
- Description: Blockchain technology (BCT) has been gaining popularity due to its benefits for almost every industry. However, despite its benefits, the organizational adoption of BCT is rather limited. This lack of uptake motivated us to identify the factors that influence the adoption of BCT from an organizational perspective. In doing this, we reviewed the BCT literature, interviewed BCT experts, and proposed a research model based on the TOE framework. Specifically, we theorized the role of technological (perceived benefits, compatibility, information transparency, and disintermediation), organizational (organization innovativeness, organizational learning capability, and top management support), and environmental (competition intensity, government support, trading partners readiness, and standards uncertainty) factors in the organizational adoption of BCT in Australia. We confirmed the model with a sample of adopters and potential adopter organizations in Aus-tralia. The results show a significant role of the proposed factors in the organizational adoption of BCT in Australia. Additionally, we found that the relationship between the influential factors and BCT adoption is moderated by “perceived risks”. The study extends the TOE framework by adding factors that were ignored in previous studies on BCT adoption, such as perceived information trans-parency, perceived disintermediation, organizational innovativeness, organizational learning capa-bility, and standards uncertainty. © 2021 by the authors. Licensee MDPI, Basel, Switzerland.
- Authors: Malik, Saleem , Chadhar, Mehmood , Vatanasakdakul, Savanid , Chetty, Madhu
- Date: 2021
- Type: Text , Journal article
- Relation: Sustainability (Switzerland) Vol. 13, no. 16 (2021), p.
- Full Text:
- Reviewed:
- Description: Blockchain technology (BCT) has been gaining popularity due to its benefits for almost every industry. However, despite its benefits, the organizational adoption of BCT is rather limited. This lack of uptake motivated us to identify the factors that influence the adoption of BCT from an organizational perspective. In doing this, we reviewed the BCT literature, interviewed BCT experts, and proposed a research model based on the TOE framework. Specifically, we theorized the role of technological (perceived benefits, compatibility, information transparency, and disintermediation), organizational (organization innovativeness, organizational learning capability, and top management support), and environmental (competition intensity, government support, trading partners readiness, and standards uncertainty) factors in the organizational adoption of BCT in Australia. We confirmed the model with a sample of adopters and potential adopter organizations in Aus-tralia. The results show a significant role of the proposed factors in the organizational adoption of BCT in Australia. Additionally, we found that the relationship between the influential factors and BCT adoption is moderated by “perceived risks”. The study extends the TOE framework by adding factors that were ignored in previous studies on BCT adoption, such as perceived information trans-parency, perceived disintermediation, organizational innovativeness, organizational learning capa-bility, and standards uncertainty. © 2021 by the authors. Licensee MDPI, Basel, Switzerland.
Challenges and opportunities for blockchain technology adoption : a systematic review
- Chhina, Shipra, Chadhar, Mehmood, Vatanasakdakul, Savanid, Chetty, Madhu
- Authors: Chhina, Shipra , Chadhar, Mehmood , Vatanasakdakul, Savanid , Chetty, Madhu
- Date: 2019
- Type: Text , Conference paper
- Relation: 30th Australasian Conference on Information Systems (ACIS), 9-11 December, Perth (Australia)
- Full Text:
- Reviewed:
- Description: Blockchain technology promises to significantly impact current business processes in industries from various sectors and reduce transactional cost. Firms, suppliers, government, financial institutions etc. are anticipating a business model transformation through blockchain by accomplishing a decentralized architecture of interorganizational dealings without intermediaries. In spite of its immense potential, however, there are key challenges of blockchain implementation which need to be studied for identifying the opportunities arising and for its successful implementations in future. In this paper, we aim to identify these challenges for blockchain adoption and classify them for clearer understanding. To pursue this effectively, this paper follows a hybrid model of systematic literature review. This paper also explicitly enumerates future research opportunities to lead industry and researchers in correct directions
- Authors: Chhina, Shipra , Chadhar, Mehmood , Vatanasakdakul, Savanid , Chetty, Madhu
- Date: 2019
- Type: Text , Conference paper
- Relation: 30th Australasian Conference on Information Systems (ACIS), 9-11 December, Perth (Australia)
- Full Text:
- Reviewed:
- Description: Blockchain technology promises to significantly impact current business processes in industries from various sectors and reduce transactional cost. Firms, suppliers, government, financial institutions etc. are anticipating a business model transformation through blockchain by accomplishing a decentralized architecture of interorganizational dealings without intermediaries. In spite of its immense potential, however, there are key challenges of blockchain implementation which need to be studied for identifying the opportunities arising and for its successful implementations in future. In this paper, we aim to identify these challenges for blockchain adoption and classify them for clearer understanding. To pursue this effectively, this paper follows a hybrid model of systematic literature review. This paper also explicitly enumerates future research opportunities to lead industry and researchers in correct directions
- Malik, Saleem, Chadhar, Mehmood, Chetty, Madhu, Vatanasakdakul, Savanid
- Authors: Malik, Saleem , Chadhar, Mehmood , Chetty, Madhu , Vatanasakdakul, Savanid
- Date: 2020
- Type: Text , Conference paper
- Relation: 17th European, Mediterranean, and Middle Eastern Conference on Information Systems, EMCIS 2020; Dubai; 25-26 November 2020 Vol. 402, p. 205-220
- Full Text: false
- Reviewed:
- Description: Scholarly and commercial literature indicates several applications of Blockchain Technology (BCT) in different industries e.g. health, finance, supply chain, government, and energy. Despite abundant benefits reported and growing prominence, BCT has been facing various challenges across the globe, including low adoption by organizations. There is a dearth of studies that examined the organizational adoption of blockchain technology, particularly in Australia. This lack of uptake provides the rationale to initiate this research to identify the factors influencing the Australian organizations to adopt BCT. To achieve this, we conducted a qualitative study based on the Technology, Organization, Environment (TOE) framework. The study proposes a theoretical model grounded on the findings of semi-structured interviews of blockchain experts in Australia. The proposed model shows that the organizational adoption of blockchain is influenced by perceived benefits, compatibility, and complexity, organization innovativeness, organizational learning capability, competitive intensity, government support, trading partner readiness, and standards uncertainty. © 2020, Springer Nature Switzerland AG.
Factors affecting the organisational adoption of blockchain technology in australia : a mixed-methods approach
- Authors: Malik, Muhammad Saleem
- Date: 2022
- Type: Text , Thesis , PhD
- Full Text:
- Description: Blockchain (BCT) is an emerging technology that promises many benefits for organisations, such as disintermediation, data security, data transparency, a single version of the truth, and trust among trading partners. Despite its multiple benefits, the adoption rate of BCT among organisations has not reached a significantly high level worldwide. The present thesis addresses this issue in the Australian context. There is a knowledge gap in what specific factors, among the plethora of factors reported in the extant scholarly and commercial literature, affect Australian organisations while deciding to adopt BCT. To fill this gap, this thesis uses a mixed-methods approach known as sequential exploratory mixed methods. In this approach, the research starts with a qualitative phase as an initial phase followed by a quantitative phase. During the qualitative phase, data were collected through semi-structured interviews of the BCT experts and decision-makers working with the ifferent Australian organisations that adopted or were in the process of adopting BCT. The Technology, Organisation, Environment (TOE) framework, based on the qualitative interpretative approach, was used as a theoretical lens during the qualitative phase. The qualitative data were analyzed using the thematic analysis technique with the SQR NVivo software. The analysis shows that the different factors, belonging to the technological, organisational, and environmental contexts, affect the organisational decision to adopt BCT in Australia. The technological factors include perceived benefits, perceived computability, perceived complexity, perceived disintermediation, and perceived information transparency; organisational factors are organisational innovativeness, organisational learning capability, top management support; environmental factors consist of government support, standards uncertainty, competition intensity, and trading partners readiness. The qualitative analysis also shows the direct and moderating effect of the perceived risks between the relationship of the identified factors and organisational adoption of BCT. Based on the findings of the qualitative phase, the thesis develops a theoretical conceptual model, which shows the relationship between the factors and the organisational adoption of BCT. To increase the external validity of the developed conceptual model, the thesis started a quantitative phase with the administration of an online survey for data collection. Certain criteria were set to screen out the irrelevant participants in the survey. During this phase, hypotheses were proposed for the relationship of the factors identified in the qualitative phase and the organisational adoption of BCT. The survey data was analyzed using the PLS Structural Equation Modelling (SEM) technique with the SmartPLS 3 software. The quantitative analysis confirms the findings of the qualitative phase that the perceived benefits, perceived compatibility, perceived information transparency, perceived disintermediation, organisational innovativeness, organisational learning capability, top management support, competitive intensity, government support, and trading partner readiness have a positive effect on the organisational adoption of BCT. Whereas the perceived complexity, standards uncertainty, and perceived risks have a negative effect. The analysis also shows that the moderating effects of perceived risks are significant in the relationship of perceived compatibility, perceived information transparency, perceived disintermediation, organisational innovativeness, organisation innovativeness, competition intensity, and organisational adoption of BCT. Contrary to the qualitative findings, ‘perceived risks’ has no moderating effects on the relationship of perceived benefits, organisational learning capability, top management support, government support, trading partner readiness, and the adoption of BCT. The thesis has both theoretical and practical contributions, which are useful both for theory development and decision-making for the adoption of BCT in Australia. Theoretically, this thesis contributes to the existing IT adoption literature in several ways. Firstly, the thesis provides empirical evidence about the factors affecting organisational adoption of BCT in Australia. This is the first in-depth sequential exploratory mixed methods research that bridges this knowledge gap in the extant literature. The identification of such factors is important, particularly for the Australian government and organisations interested in the value creation of BCT. Second, the thesis reports the effect of new factors, namely, perceived information transparency, perceived disintermediation, organisational innovativeness, organisational learning capability, standards uncertainty, trading partner readiness, and competition intensity on BCT adoption that are exclusively identified in this research. Third, this thesis confirms the findings of the past studies that the factors of perceived benefits and perceived compatibility, perceived complexity, and top management support have an effect on the organisational adoption of BCT. Fourth, according to the best of the authors' knowledge, this is the first research that has used the qualitative interpretive research approach to investigate the organisational adoption of BCT. Therefore, the thesis confirms the suitability of the qualitative interpretive research approach for BCT adoption. Lastly, most of the researchers have used the TOE framework in either in qualitative or quantitative research. This thesis proves its validity in mixed methods research as well. The thesis's practical contributions are discussed in chapter 7.
- Description: Doctor of Philosophy
- Authors: Malik, Muhammad Saleem
- Date: 2022
- Type: Text , Thesis , PhD
- Full Text:
- Description: Blockchain (BCT) is an emerging technology that promises many benefits for organisations, such as disintermediation, data security, data transparency, a single version of the truth, and trust among trading partners. Despite its multiple benefits, the adoption rate of BCT among organisations has not reached a significantly high level worldwide. The present thesis addresses this issue in the Australian context. There is a knowledge gap in what specific factors, among the plethora of factors reported in the extant scholarly and commercial literature, affect Australian organisations while deciding to adopt BCT. To fill this gap, this thesis uses a mixed-methods approach known as sequential exploratory mixed methods. In this approach, the research starts with a qualitative phase as an initial phase followed by a quantitative phase. During the qualitative phase, data were collected through semi-structured interviews of the BCT experts and decision-makers working with the ifferent Australian organisations that adopted or were in the process of adopting BCT. The Technology, Organisation, Environment (TOE) framework, based on the qualitative interpretative approach, was used as a theoretical lens during the qualitative phase. The qualitative data were analyzed using the thematic analysis technique with the SQR NVivo software. The analysis shows that the different factors, belonging to the technological, organisational, and environmental contexts, affect the organisational decision to adopt BCT in Australia. The technological factors include perceived benefits, perceived computability, perceived complexity, perceived disintermediation, and perceived information transparency; organisational factors are organisational innovativeness, organisational learning capability, top management support; environmental factors consist of government support, standards uncertainty, competition intensity, and trading partners readiness. The qualitative analysis also shows the direct and moderating effect of the perceived risks between the relationship of the identified factors and organisational adoption of BCT. Based on the findings of the qualitative phase, the thesis develops a theoretical conceptual model, which shows the relationship between the factors and the organisational adoption of BCT. To increase the external validity of the developed conceptual model, the thesis started a quantitative phase with the administration of an online survey for data collection. Certain criteria were set to screen out the irrelevant participants in the survey. During this phase, hypotheses were proposed for the relationship of the factors identified in the qualitative phase and the organisational adoption of BCT. The survey data was analyzed using the PLS Structural Equation Modelling (SEM) technique with the SmartPLS 3 software. The quantitative analysis confirms the findings of the qualitative phase that the perceived benefits, perceived compatibility, perceived information transparency, perceived disintermediation, organisational innovativeness, organisational learning capability, top management support, competitive intensity, government support, and trading partner readiness have a positive effect on the organisational adoption of BCT. Whereas the perceived complexity, standards uncertainty, and perceived risks have a negative effect. The analysis also shows that the moderating effects of perceived risks are significant in the relationship of perceived compatibility, perceived information transparency, perceived disintermediation, organisational innovativeness, organisation innovativeness, competition intensity, and organisational adoption of BCT. Contrary to the qualitative findings, ‘perceived risks’ has no moderating effects on the relationship of perceived benefits, organisational learning capability, top management support, government support, trading partner readiness, and the adoption of BCT. The thesis has both theoretical and practical contributions, which are useful both for theory development and decision-making for the adoption of BCT in Australia. Theoretically, this thesis contributes to the existing IT adoption literature in several ways. Firstly, the thesis provides empirical evidence about the factors affecting organisational adoption of BCT in Australia. This is the first in-depth sequential exploratory mixed methods research that bridges this knowledge gap in the extant literature. The identification of such factors is important, particularly for the Australian government and organisations interested in the value creation of BCT. Second, the thesis reports the effect of new factors, namely, perceived information transparency, perceived disintermediation, organisational innovativeness, organisational learning capability, standards uncertainty, trading partner readiness, and competition intensity on BCT adoption that are exclusively identified in this research. Third, this thesis confirms the findings of the past studies that the factors of perceived benefits and perceived compatibility, perceived complexity, and top management support have an effect on the organisational adoption of BCT. Fourth, according to the best of the authors' knowledge, this is the first research that has used the qualitative interpretive research approach to investigate the organisational adoption of BCT. Therefore, the thesis confirms the suitability of the qualitative interpretive research approach for BCT adoption. Lastly, most of the researchers have used the TOE framework in either in qualitative or quantitative research. This thesis proves its validity in mixed methods research as well. The thesis's practical contributions are discussed in chapter 7.
- Description: Doctor of Philosophy
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