Revisiting social media in health care : a Bakhtinian carnival perspective
- Ukoha, Chukwuma, Stranieri, Andrew
- Authors: Ukoha, Chukwuma , Stranieri, Andrew
- Date: 2022
- Type: Text , Conference paper
- Relation: 2022 Australasian Computer Science Week, ACSW 2022, Virtual, Online, 14-17 February 2022, ACM International Conference Proceeding Series p. 254-256
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- Description: Understanding the value of social media in health care has been a conundrum. Much of the literature in this area focuses on the use of social media for promotion, with very few studies seeking to elucidate how social media yields value in health care settings. This article draws on concepts from 18th century linguist Mikhail Bahktin to explain that social media acts like a Carnival in suspension of behavioral norms, and the provision of a forum for the proliferation of diverse dialogues. As a Carnival, social media plays an important role in encouraging dialogues that would not be appropriate within other spaces in the health care system. As such, social media is playing a pivotal role in changing norms toward shared care and patient empowerment. © 2022 ACM.
- Authors: Ukoha, Chukwuma , Stranieri, Andrew
- Date: 2022
- Type: Text , Conference paper
- Relation: 2022 Australasian Computer Science Week, ACSW 2022, Virtual, Online, 14-17 February 2022, ACM International Conference Proceeding Series p. 254-256
- Full Text:
- Reviewed:
- Description: Understanding the value of social media in health care has been a conundrum. Much of the literature in this area focuses on the use of social media for promotion, with very few studies seeking to elucidate how social media yields value in health care settings. This article draws on concepts from 18th century linguist Mikhail Bahktin to explain that social media acts like a Carnival in suspension of behavioral norms, and the provision of a forum for the proliferation of diverse dialogues. As a Carnival, social media plays an important role in encouraging dialogues that would not be appropriate within other spaces in the health care system. As such, social media is playing a pivotal role in changing norms toward shared care and patient empowerment. © 2022 ACM.
As simple as pressing a button? A review of the literature on BigBlueButton
- Authors: Ukoha, Chukwuma
- Date: 2021
- Type: Text , Conference paper
- Relation: 6th Information Systems International Conference, ISICO 2021, Virtual, Online 7 August 2021through 8 August 2021, Procedia Computer Science Vol. 197, p. 503-511
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- Description: BigBlueButton is an open source virtual classroom software. Since this software was released in 2009, many studies have explored how to use it, especially for e-learning. However, to date, there is no published systematic synthesis of the relevant literature on the subject. This literature review appraises the effectiveness of BigBlueButton in educational settings and pulls relevant pieces of information together into a readable format. The main conclusion is that BigBlueButton is intuitive, interoperable with other software and has the potential to positively affect the learning performance of students. Despite the features and functionalities of BigBlueButton, several limitations are apparent: web conference educators have less control over online teaching compared with their face-to-face counterparts, practical subjects are difficult to teach through web conferencing, technical challenges may affect web-conferencing sessions, web conferencing requires skills additional to those of conventional teaching, cultural differences may affect students' attitudes towards web conference-based learning and educators that teach through web conferencing may feel isolated in their role, both geographically and collegially. By reviewing the features, potential impacts and limitations of BigBlueButton, this study contributes to the growing literature on web conferencing systems and provides insights into the role of BigBlueButton in e-learning. © 2021 The Authors. Published by Elsevier B.V.
- Authors: Ukoha, Chukwuma
- Date: 2021
- Type: Text , Conference paper
- Relation: 6th Information Systems International Conference, ISICO 2021, Virtual, Online 7 August 2021through 8 August 2021, Procedia Computer Science Vol. 197, p. 503-511
- Full Text:
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- Description: BigBlueButton is an open source virtual classroom software. Since this software was released in 2009, many studies have explored how to use it, especially for e-learning. However, to date, there is no published systematic synthesis of the relevant literature on the subject. This literature review appraises the effectiveness of BigBlueButton in educational settings and pulls relevant pieces of information together into a readable format. The main conclusion is that BigBlueButton is intuitive, interoperable with other software and has the potential to positively affect the learning performance of students. Despite the features and functionalities of BigBlueButton, several limitations are apparent: web conference educators have less control over online teaching compared with their face-to-face counterparts, practical subjects are difficult to teach through web conferencing, technical challenges may affect web-conferencing sessions, web conferencing requires skills additional to those of conventional teaching, cultural differences may affect students' attitudes towards web conference-based learning and educators that teach through web conferencing may feel isolated in their role, both geographically and collegially. By reviewing the features, potential impacts and limitations of BigBlueButton, this study contributes to the growing literature on web conferencing systems and provides insights into the role of BigBlueButton in e-learning. © 2021 The Authors. Published by Elsevier B.V.
Deriving value from health 2.0 : A study of social media use among healthcare providers
- Authors: Ukoha, Chukwuma
- Date: 2020
- Type: Text , Thesis , PhD
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- Description: Social media applications are increasingly being used by healthcare providers because of the numerous communication, information, and public relations benefits they offer. Despite the growing adoption of social media in healthcare settings, its specific uses and value propositions are not well understood. To ensure continuous improvement, social media performance must be measured. However, little is known about the tools, techniques and yardsticks used to measure social media performance in healthcare settings. This study adopts qualitative research methods to explore healthcare providers’ perspectives on the value of social media in healthcare settings. Australian healthcare providers, from organizations of different sizes and locations, who use social media, were interviewed and the transcripts thematically analysed. The results demonstrate the uses of social media in health care, as well as the steps and techniques in social media measurement. Based on the findings, it is clear that the ability of social media to support various activities in healthcare settings makes it valuable to healthcare providers. Drawing on Bakhtin’s ‘theories’ and Stevens’s theory of measurement, this study theorises on the value of social media and introduces a protocol for measuring social media performance in healthcare settings. As one of the first studies to apply Bakhtinian ideas to consumer health informatics, this study has the potential to pave a new approach to conceptualizing the role of social media, particularly in healthcare settings. By using Stevens’s theory of measurement to explore the yardsticks suitable for social media measurement, this study provides a more nuanced framework for measuring the value of social media in healthcare settings.
- Description: Doctor of Philosophy
- Authors: Ukoha, Chukwuma
- Date: 2020
- Type: Text , Thesis , PhD
- Full Text:
- Description: Social media applications are increasingly being used by healthcare providers because of the numerous communication, information, and public relations benefits they offer. Despite the growing adoption of social media in healthcare settings, its specific uses and value propositions are not well understood. To ensure continuous improvement, social media performance must be measured. However, little is known about the tools, techniques and yardsticks used to measure social media performance in healthcare settings. This study adopts qualitative research methods to explore healthcare providers’ perspectives on the value of social media in healthcare settings. Australian healthcare providers, from organizations of different sizes and locations, who use social media, were interviewed and the transcripts thematically analysed. The results demonstrate the uses of social media in health care, as well as the steps and techniques in social media measurement. Based on the findings, it is clear that the ability of social media to support various activities in healthcare settings makes it valuable to healthcare providers. Drawing on Bakhtin’s ‘theories’ and Stevens’s theory of measurement, this study theorises on the value of social media and introduces a protocol for measuring social media performance in healthcare settings. As one of the first studies to apply Bakhtinian ideas to consumer health informatics, this study has the potential to pave a new approach to conceptualizing the role of social media, particularly in healthcare settings. By using Stevens’s theory of measurement to explore the yardsticks suitable for social media measurement, this study provides a more nuanced framework for measuring the value of social media in healthcare settings.
- Description: Doctor of Philosophy
Criteria to measure social media value in health care settings : narrative literature review
- Ukoha, Chukwuma, Stranieri, Andrew
- Authors: Ukoha, Chukwuma , Stranieri, Andrew
- Date: 2019
- Type: Text , Journal article , Review
- Relation: Journal of Medical Internet Research Vol. 21, no. 12 (2019), p.
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- Description: Background: With the growing use of social media in health care settings, there is a need to measure outcomes resulting from its use to ensure continuous performance improvement. Despite the need for measurement, a unified approach for measuring the value of social media used in health care remains elusive. Objective: This study aimed to elucidate how the value of social media in health care settings can be ascertained and to taxonomically identify steps and techniques in social media measurement from a review of relevant literature. Methods: A total of 65 relevant articles drawn from 341 articles on the subject of measuring social media in health care settings were qualitatively analyzed and synthesized. The articles were selected from the literature from diverse disciplines including business, information systems, medical informatics, and medicine. Results: The review of the literature showed different levels and focus of analysis when measuring the value of social media in health care settings. It equally showed that there are various metrics for measurement, levels of measurement, approaches to measurement, and scales of measurement. Each may be relevant, depending on the use case of social media in health care. Conclusions: A comprehensive yardstick is required to simplify the measurement of outcomes resulting from the use of social media in health care. At the moment, there is neither a consensus on what indicators to measure nor on how to measure them. We hope that this review is used as a starting point to create a comprehensive measurement criterion for social media used in health care. © 2019 Chukwuma Ukoha, Andrew Stranieri.
- Authors: Ukoha, Chukwuma , Stranieri, Andrew
- Date: 2019
- Type: Text , Journal article , Review
- Relation: Journal of Medical Internet Research Vol. 21, no. 12 (2019), p.
- Full Text:
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- Description: Background: With the growing use of social media in health care settings, there is a need to measure outcomes resulting from its use to ensure continuous performance improvement. Despite the need for measurement, a unified approach for measuring the value of social media used in health care remains elusive. Objective: This study aimed to elucidate how the value of social media in health care settings can be ascertained and to taxonomically identify steps and techniques in social media measurement from a review of relevant literature. Methods: A total of 65 relevant articles drawn from 341 articles on the subject of measuring social media in health care settings were qualitatively analyzed and synthesized. The articles were selected from the literature from diverse disciplines including business, information systems, medical informatics, and medicine. Results: The review of the literature showed different levels and focus of analysis when measuring the value of social media in health care settings. It equally showed that there are various metrics for measurement, levels of measurement, approaches to measurement, and scales of measurement. Each may be relevant, depending on the use case of social media in health care. Conclusions: A comprehensive yardstick is required to simplify the measurement of outcomes resulting from the use of social media in health care. At the moment, there is neither a consensus on what indicators to measure nor on how to measure them. We hope that this review is used as a starting point to create a comprehensive measurement criterion for social media used in health care. © 2019 Chukwuma Ukoha, Andrew Stranieri.
Deriving value from health 2.0 : a study of social media use in australian healthcare organizations
- Ukoha, Chukwuma, Stranieri, Andrew, Chadhar, Mehmood
- Authors: Ukoha, Chukwuma , Stranieri, Andrew , Chadhar, Mehmood
- Date: 2017
- Type: Text , Conference paper
- Relation: 21st Pacific Asia Conference on Information Systems: Societal Transformation Through IS/IT, PACIS 2017, Langkawi Island, Malaysia
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- Description: Health 2.0 is becoming increasingly ubiquitous. The features and functionalities of social media make it suitable for health-related communication. Many healthcare organizations use social media however, the value that they derive from it is unclear. At the moment, there is no consensus on how best the value derived from Health 2.0 can be measured. In order to address this problem, this study explores how Australian healthcare organizations derive value from Health 2.0, and how the derived value can be measured. It is expected that this study will make significant contributions to both theory and practice. The study will put forward a Health 2.0 value-evaluation framework, based on both the research findings, and IS literature. The outcome of this study would help healthcare organizations to understand how value is derived from Health 2.0 and how to measure it. The result of this study will also provide digital health leaders with relevant information that would enable them to make better investment decisions. Overall, the findings of this study will help healthcare organizations to design social media strategies that can yield tangible value. © PACIS 2017.
- Authors: Ukoha, Chukwuma , Stranieri, Andrew , Chadhar, Mehmood
- Date: 2017
- Type: Text , Conference paper
- Relation: 21st Pacific Asia Conference on Information Systems: Societal Transformation Through IS/IT, PACIS 2017, Langkawi Island, Malaysia
- Full Text:
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- Description: Health 2.0 is becoming increasingly ubiquitous. The features and functionalities of social media make it suitable for health-related communication. Many healthcare organizations use social media however, the value that they derive from it is unclear. At the moment, there is no consensus on how best the value derived from Health 2.0 can be measured. In order to address this problem, this study explores how Australian healthcare organizations derive value from Health 2.0, and how the derived value can be measured. It is expected that this study will make significant contributions to both theory and practice. The study will put forward a Health 2.0 value-evaluation framework, based on both the research findings, and IS literature. The outcome of this study would help healthcare organizations to understand how value is derived from Health 2.0 and how to measure it. The result of this study will also provide digital health leaders with relevant information that would enable them to make better investment decisions. Overall, the findings of this study will help healthcare organizations to design social media strategies that can yield tangible value. © PACIS 2017.
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