- Title
- The care factor of leadership : identifying and understanding workplace appreciative behaviours in the supervisory relationship
- Creator
- Timmerman, Geoffrey
- Date
- 2021
- Type
- Text; Thesis; PhD
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/177134
- Identifier
- vital:15240
- Abstract
- Most would agree, people like to be appreciated for who they are and for the work they do. Yet, the process resulting in employees feeling appreciated is not well understood. Further, appreciation in the workplace is complex, when considering the concept’s multifaceted nature. Workplace-relevant research supports hypotheses that being appreciated at work is associated with desirable employee outcomes such as enhanced subjective well-being (SWB), higher levels of job satisfaction and performance, creativity while also benefiting organisations through higher employee productivity. Some authors even suggest that being appreciated links to physical well-being. Regardless, empirical evidence supporting a putative relationship between appreciation and key workplace outcomes (SWB, job satisfaction and happiness) is lacking; This represents a knowledge gap in the management literature. An important related question concerns optimal ways that managers can express appreciation to their employees at work, and conversely, employee preferences for the form of appreciation that they receive from their manager. Past studies investigating the influence of appreciation in the workplace, though informative, have failed to apply a rigorous process to identify forms of appreciative behaviour. To advance knowledge on forms of workplace appreciation endowed by supervisors, and how this may influence employees, the first study aim was to identify and appraise the underlying components of appreciation-type behaviours. Hence, the supervisor-employee relationship forms the central component for this study. The second study aim was to identify whether and how supervisor-enacted appreciative behaviours influence selected employee work outcomes. A review of literature pertinent to the research aims provided theoretical foundations for understanding appreciative behaviours in the workplace. These included social relationships, human motivation, workplace sources of support, dispositional versus behavioural approaches to appreciation, selected aspects of leadership and the theorised function of workplace appreciation. From this, a conceptual model of an iterative workplace appreciation cycle was proposed to support the study aims. To meet the research aims, a two-phase study approach was adopted. Firstly, a qualitative study investigated the construct of expressed appreciation (phase 1). Here, expressed supervisor appreciative behaviours were identified through 19 one-on-one, semi-structured interviews with employees from a variety of professions and employment sectors. Through a rigorous thematic analysis, five supervisor appreciative behavioural themes (Interest, Rewards, Acknowledgment, Trust and Endorsement) were established to determine what (forms of appreciative behaviours enacted by supervisors). This first thematic framework was complemented by three outcome-related themes (Cognisance, Confirmation and Commendation) capturing the why (with regard to why employees feel appreciated) as a second thematic framework. Phase 2 of the study employed an online quantitative survey directly informed by phase 1 results. The hypothetical what and why constructs forming workplace appreciative behaviours were each developed as itemised scales (20-item and 12-item, respectively). An online survey instrument gathered employee (N=206) responses for itemised scales plus workplace outcome scales measuring SWB, job satisfaction and job commitment. Factor analysis of the 20-item what scale identified workplace appreciation behaviours endowed by supervisors to comprise a three-factor structure (factors labelled acknowledgement, trust and reward). A 12-item scale representing why employees feel appreciated provided a one-factor solution. Subsequent multiple regressions revealed the factors of acknowledgement and trust to be associated (p<.05) with job satisfaction, job commitment and overall well-being. Reward was not associated with any measured employee workplace outcome. Relationships of workplace appreciation factors with other measured variables including employee age, gender and workplace role were identified. The study findings provide both theoretical and practical contributions concerning the roles of and importance of supervisor appreciative behaviours manifest in the workplace. Supervisor acknowledgment is theorised to provide a foundation for developing a positive supervisor-employee relationship with trust conveyed over time to realise positive employee and organisational outcomes. Building on this, further studies are recommended to confirm this study’s results across a range of workplaces and for other national cultures.; Doctor of Philosophy
- Publisher
- Federation University Australia
- Rights
- All metadata describing materials held in, or linked to, the repository is freely available under a CC0 licence
- Rights
- Copyright
- Rights
- Open Access
- Subject
- Workplace; Appreciation; Social support; Supervisor; Gratitude; Supervisor support
- Full Text
- Thesis Supervisor
- Morgan, Damian
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