- Title
- Improving reliability of service operation using FMEA Review and new opportunity for investigations
- Creator
- Sutrisno, Agung; Gunawan, Indra
- Date
- 2016
- Type
- Text; Conference paper
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/161630
- Identifier
- vital:12535
- Identifier
-
https://doi.org/10.1088/1757-899X/105/1/012011
- Identifier
- ISBN:17578981
- Abstract
- Despite its growing contribution to the global economy, investigation on the application status of service FMEA study to support realization of reliable service operation is very limited in literature. Motivated by such situation, the paper presented an initial survey on the status and research gaps in developing and applying FMEA in service sectors. Systematic preliminary survey using specific criteria are undertaken. Our study indicated that development and application of service FMEA are partially addressing the characteristics of service operations and it is still applied into the good deed and profit oriented operations. Opportunities for further investigation pertaining to advancement of its decision supporting tool for service risk appraisal, its modification to cope with sustainability related requirements and application of service FMEA in not for profit oriented operations are presented as new avenues for further investigation
- Publisher
- IOP Publishing
- Relation
- International Conference on Engineering and Technology for Sustainable Development, ICET4SD 2015; Yogyakarta; Indonesia; 11th-12th; IOP Conference Series: Materials Science and Engineering, Vol. 105 Vol. 105
- Rights
- Content from this work may be used under the terms of theCreative Commons Attribution 3.0 licence. Any further distribution of this work must maintain attribution to the author(s) and the title of the work, journal citation and DOI. Published under licence by IOP Publishing Ltd
- Rights
- Open Access
- Rights
- This metadata is freely available under a CCO license
- Subject
- Application status; Decision supporting; Development and applications; Global economies; Research gaps; Service operations; Service sectors
- Full Text
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