Role of mobile technology in the construction industry - A case study
- Authors: Venkatraman, Sitalakshmi , Yoong, Pak
- Date: 2009
- Type: Text , Journal article
- Relation: International Journal of Business Information Systems Vol. 4, no. 2 (2009), p. 195-209
- Full Text:
- Description: The construction industry is facing a number of pressures to decrease costs, improve productivity and have a competitive edge in terms of quality of service and customer satisfaction. Recent advancements in mobile technology provide new avenues for addressing this situation. This paper presents the role of emerging mobile technologies and, in particular, the development of a mobile facsimile solution that assists collaborative communications between parties on or away from the construction site. This paper first identifies potential use cases for mobile technologies in the construction industry and highlights the issues that would hamper their adoption. It discusses the modelling of the problems related to the workflow of a construction process with the aid of a focus group formed with various construction industry representatives in New Zealand. The various problem-solving processes adopted by the industry practitioners at different functional levels are analysed and the findings summarised. Finally, this paper describes the development of one such mobile solution, called ClikiFax, which could address some of the issues and pressures prevailing in the context of the New Zealand construction industry. Copyright © 2009, Inderscience Publishers.
Mobile payment implementation: a reference framework
- Authors: Venkatraman, Sitalakshmi
- Date: 2008
- Type: Text , Journal article
- Relation: International Journal of Business Information Systems Vol. 3, no. 3 (2008), p. pg. 252-271
- Full Text: false
- Reviewed:
- Description: Over the last few years, there has been a growing prevalence of electronic commerce with most consumers and businesses preferring cashless mode of payments. The recent advancements in wireless data infrastructures have created a new channel for mobile payments. Not all mobile payment implementations, however, are successful from the business point of view as well as the consumer point of view, thereby decelerating the growth of m-business one of the main reasons being lack of suitable guidance or planning for a successful mobile payment adoption. This paper attempts to address this problem by proposing a reference framework or roadmap that adopts the Multicriteria Decision-Making (MCDM) model, incorporating both technical as well as business perspectives for mobile payment implementations. This is illustrated with a case study from the retail industry that adopts the framework for its mobile payment venture. The findings of the study are also discussed.