A content analysis of CSR research in hotel industry, 2006-2017
- Authors: Moyeen, Abdul , Kamal, Shahnawaz , Yousuf, Mohammad
- Date: 2019
- Type: Text , Book chapter
- Relation: Responsibility and Governance: The Twin Pillars of Sustainability (part of the Aproaches to Global Sustainability, Markets, and Governance book series) p. 163-179
- Full Text: false
- Reviewed:
- Description: Despite the progress of the field of corporate social responsibility (CSR) in recent decades, the knowledge of CSR has been very limited in hospitality and tourism industry in general and in hotel industry in particular. A literature search revealed that scholarly research in the area of CSR in hotel industry began in mid-2000 and it has grown in recent years. However, there has been no review of literature conducted covering CSR issues exclusively in hotel industry. Given the growth of publications in CSR research in hotel industry, it was felt that a content analysis of research would be valuable to scholarship. The present study aims to contribute to this end by presenting a review of articles published in scholarly journals until mid-2017. The findings suggest that the initial focus of CSR research in hotel industry was in the area of CSR practices (economic, social and environmental), impact and importance of CSR, perceptions of CSR by consumers and managers. Interestingly, with the growth of research in recent years, the focus has shifted more towards CSR communication/reporting, green/environmental responsibility and sustainability area. This paper is perhaps the first content analysis of CSR research in hotel industry—an industry that is often blamed for irresponsible use of environmental resources and hence responsible for environmental un-sustainability. It is envisaged that this paper will stimulate further research into CSR in hotel industry and therefore to contribute to advance the field.
Hosting friends versus hosting relatives : Is blood thicker than water?
- Authors: Yousuf, Mohammad , Backer, Elisa
- Date: 2017
- Type: Text , Journal article
- Relation: International Journal of Tourism Research Vol. 19, no. 4 (2017), p. 435-446
- Full Text: false
- Reviewed:
- Description: Little research has been undertaken to examine visiting friends and relatives (VFR) travel from the perspective of hosts. Additionally, little research has explored the differences between VFs and VRs, treating VFR as one homogenous group. This research examined the hosts' perspective of hosting friends versus relatives through in-depth interviews with 34 local residents in three contrasting destinations in Australia. Key differences were found between the experiences of hosting friends versus relatives, with immigration a key aspect in impacting the outcome. This is the first study to examine hosting friends versus relatives and to consider how immigration and destination impact VFR travel experiences for hosts.
Visiting Friends and Relatives (VFR) travel in Australia : An examination of the role of VFR hosts
- Authors: Yousuf, Mohammad
- Date: 2018
- Type: Text , Thesis , PhD
- Full Text:
- Description: Visiting Friends and Relatives (VFR) travel is a significant form of travel in terms of global travel numbers. However, research on VFR travel is small relative to its size. In particular, research regarding the role of hosts of VFR travellers in shaping their trips including travel decisions and activities has been examined by few researchers. No previous research explored the differences in hosting between immigrant and non-immigrant local residents despite VFR travel being commonly associated with migration in existing literature. Before this research, the differences between hosting friends and relatives had been neglected, resulting in VFR hosts being treated as one homogenous group. Previous research also failed to empirically test the influence of destination on the hosting of VFRs. Thus, this is the first study examining the hosting of VFRs through combining how migration, relationship types, and destination types, impact VFR travel experiences for hosts. Given that VFR travel is a significant component of Australia’s visitor numbers, and that it comprises a large immigrant population, Australia is a suitable setting for this study. Considering the multi-dimensional elements in the study, the “VFR Whole Tourism Systems Model” was used as the conceptual model for this study. Quantitative research was conducted nationally with 331 residents, collected through an online survey, assessing the differences and similarities in hosting behaviours. Qualitative research was undertaken through in-depth interviews with 34 local residents in three contrasting destinations in Victoria understanding the social interactions between VFR hosts and their visiting friends/relatives. Significant differences were found between immigrants and nonimmigrants regarding attracting VFRs and hosting experiences. Differences were also noted between hosting friends versus hosting relatives, and it was also determined that the destination types impact VFR hosting. Such findings have provided valuable insights regarding the economic and social benefits of promoting local marketing campaign targeting local residents.
- Description: Doctor of Philosophy
The evolution of visiting friends and relatives (VFR) travel research : A content analysis
- Authors: Yousuf, Mohammad , Backer, Elisa
- Date: 2015
- Type: Text , Conference paper
- Relation: 25th Council for Australian Tourism and Hospitality Education Annual Conference; Gold Coast, Queensland ; 2nd-5th February 2015 ; published in CAUTHE 2015 - Rising tides and sea changes : Adaptation and innovation in tourism and hospitality p. 363-375
- Full Text: false
- Reviewed:
- Description: Visiting Friends and Relatives (VFR) travel is a significant form of tourism worldwide. Scholarly research into VFR commenced in 1990 and since then only one review of the literature has been conducted, which was a content analysis based exclusively on journal articles. That research, based from 1990-2010 highlighted that only 39 VFR articles had been published in tourism journals. Given the small number of publications identified, it was felt that an analysis encompassing a wider selection of publication forums would be valuable to scholarship. This research has undertaken a content analysis extending to 2014 that includes conference papers, book chapters and theses as well as tourism journal articles. The findings identified a growth in VFR travel conference papers and theses, but VFR has had little presence through book chapters. VFR research has historically focused on the commercial aspects, but more recently has turned to furthering understanding of the social aspects.
A content analysis of Visiting Friends and Relatives (VFR) travel research
- Authors: Yousuf, Mohammad , Backer, Elisa
- Date: 2015
- Type: Text , Journal article
- Relation: Journal of Hospitality and Tourism Management Vol. 25, no. (2015), p. 1-10
- Full Text: false
- Reviewed:
- Description: Visiting Friends and Relatives (VFR) travel is a significant form of tourism worldwide. Scholarly research into VFR commenced in 1990 and since then only one review of the literature has been conducted, which was a content analysis based exclusively on journal articles. That research, based from 1990 to 2010 highlighted that only 39 VFR articles had been published in tourism journals. Given the small number of publications identified, it was felt that an analysis encompassing a wider selection of publication forums and extended to 2015 would be valuable to scholarship. This research also considered citations and outputs by individual authors to determine where research is being derived from. The findings of this research identified recent growth in VFR travel research from wider publication forums, including conference papers and theses. However, VFR has made the most presence through book chapters in recent years. VFR research has historically focused on the commercial and marketing aspects, but more recently has turned to furthering understanding of the social aspects by giving particular importance to the VFR hosts and migration topics for the future direction of VFR research. © 2015 The Authors.
Does destination, relationship type, or migration status of the host impact vfr travel?
- Authors: Zentveld, Elisa , Yousuf, Mohammad
- Date: 2022
- Type: Text , Journal article
- Relation: Tourism and hospitality (Basel) Vol. 3, no. 3 (2022), p. 589-605
- Full Text:
- Reviewed:
- Description: Visiting friends and relatives (VFR) travel hosts play a key role in influencing the trip characteristics of their VFR travel parties and the decisions and activities within those travel parties. However, how those trips are shaped in terms of travel decisions and activities is not well understood. This is the first quantitative study examining the hosting of VFRs by examining how migration, relationship type (VF versus VR), and destination type impact the characteristics and activities of VFR travel parties. The objective was to examine the extent of influence of different characteristics of VFR hosts on individual VFR travel decisions and activities. Estimation models were developed and tested through regression analysis to examine the impact that the characteristics of hosts have on decisions and activities within VFR travel. Such findings have provided a systematic framework for examining the multifaceted role of VFR hosts. The generalisability of the estimation models developed and tested in this study can be replicated and adapted in future studies.