Discovery of small group interactions and performance from project emails
- Authors: Ivkovic, Sasha , Oseni, Taiwo , Chadhar, Mehmood , Firmin, Sally
- Date: 2020
- Type: Text , Conference paper
- Relation: 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020
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- Description: Despite latest advances in small group research, discovery of group interactions and performance from analysis of small group communication, such as project emails, is still minimally represented. This paper presents a novel approach of studying small groups through analysis of the participants' emails sent to the project manager. We examined 1,105 email messages from managers' email in-boxes across five distinct ICT projects from the personal, social, collaborative, and engaging perspective of the email senders and link the findings to group performance. The study provides theoretical evidence that analysis of incoming communication from project managers' email in-box can be used to measure a group's success. For project managers the approach has the potential to be highly beneficial for monitoring of indicators for the state of project health. © Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020. All rights reserved.
Communication metrics extracted from project managers' email in-box
- Authors: Ivkovic, Sasha , Firmin, Sally , Oseni, Taiwo , Chadhar, Mehmood
- Date: 2018
- Type: Text , Conference paper
- Relation: 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018, Yokohama
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- Description: Project managers' email in-boxes often contain hundreds of emails. Analysis of this incoming communication is most likely to provide potentially useful information about team members, their activities and their experiences while performing these activities. However, a project manager who wants to analyze indicators for the state of the project based on stored emails, faces the challenge of how to link semi-structured information on common concepts. Through measurable characteristics of inter-personal communication covering both factual (technical) and personal (human) factors extracted from observations and analysis of "communication" and "communication content", this paper presents a novel approach to application of "communication metrics". To increase project managers' competencies in decoding communication records from their email in-box we focus on "communication metrics" which enables identification of features that might negatively affect progress of the project, the project manager and team members. This in turn provides significant insights into indicators for the state of project health. © PACIS 2018.
Organisational learning with SaaS CRM – A case study of higher education
- Authors: Oseni, Taiwo , Chadhar, Mehmood , Ivkovic, Sasha , Firmin, Sally
- Date: 2018
- Type: Text , Conference proceedings
- Relation: Australasian Conference on Information Systems ; Sydney ; 2018 published in Australasian Conference on Information Systems 2018.
- Relation: http://creativecommons.org/licenses/by-nc-nd/4.0
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- Description: Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring.