- Title
- Exploring predictors of job satisfaction in call centres - The case of Australia
- Creator
- Annakis, John; Lobo, Antonio; Pillay, Soma
- Date
- 2011
- Type
- Text; Journal article
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/158644
- Identifier
- vital:11813
- Identifier
-
https://doi.org/10.22495/cocv8i3c3p3
- Identifier
- ISSN:1727-9232
- Abstract
- In this paper we examine predictors of job satisfaction within the call centre industry. Using a qualitative methodology, we investigate the nature and extent of job satisfaction of customer service representatives in two large Australian call centres. The findings from the study confirm that monitoring, personal privacy and flexibility correlate to workers' wellbeing and job satisfaction.
- Publisher
- Virtus Interpress
- Relation
- Corporate Ownership and Control Vol. 8, no. 3 D (2011), p. 376-395
- Rights
- Copyright © The Author(s)
- Rights
- Open Access
- Rights
- This metadata is freely available under a CCO license
- Subject
- 1501 Accounting, Auditing and Accountability; 1503 Business and Management; 1502 Banking, Finance and Investment; Australia; Call centres; Customer relations representatives; Job satisfaction
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