Despite the progress of the field of corporate social responsibility (CSR) in recent decades, the knowledge of CSR has been very limited in hospitality and tourism industry in general and in hotel industry in particular. A literature search revealed that scholarly research in the area of CSR in hotel industry began in mid-2000 and it has grown in recent years. However, there has been no review of literature conducted covering CSR issues exclusively in hotel industry. Given the growth of publications in CSR research in hotel industry, it was felt that a content analysis of research would be valuable to scholarship. The present study aims to contribute to this end by presenting a review of articles published in scholarly journals until mid-2017. The findings suggest that the initial focus of CSR research in hotel industry was in the area of CSR practices (economic, social and environmental), impact and importance of CSR, perceptions of CSR by consumers and managers. Interestingly, with the growth of research in recent years, the focus has shifted more towards CSR communication/reporting, green/environmental responsibility and sustainability area. This paper is perhaps the first content analysis of CSR research in hotel industry—an industry that is often blamed for irresponsible use of environmental resources and hence responsible for environmental un-sustainability. It is envisaged that this paper will stimulate further research into CSR in hotel industry and therefore to contribute to advance the field.
Trauma has a huge impact on the society and the economy. Large distances between the various human settlements in Queensland are a major challenge for the delivery of desired trauma care. In addition, health care budget has been struggling due to staggering costs. An integrated trauma management system (ITMS) is expected to maximise the appropriate and judicious use of available resources and deliver best possible services within budget constraints. A limited number of researches have been conducted to identify resource constraints and effective diversions for trauma cases in remote parts of Queensland. ITMS proposed in this paper covers activities, events and persons involved in trauma management. It analyses the impact of resource constraints and diversion rules for effective trauma care. Pre-hospital data are used for developing a process map. Simulation using Queensland scenarios assumed patients arrivals following the referral from regional/remote hospitals to regional trauma centres and to major trauma centres. Time stamps are used for the development and analysis of a simulation model using probabilistic approach for time to definitive care and patient outcomes. ITMS is able to further enhance quality of strategic planning. It can be extended to real time decision-making for better healthcare and reducing delays for arriving at definitive care. It is expected to further improve clinical outcome and transform the existing healthcare system into a more efficient, cost-effective and high quality healthcare service to the people living in remote areas.