Application of fuzzy risk analysis for selecting critical processes in implementation of SPC with a case study
Khorshidi, Hadi, Gunawan, Indra, Nikfalazar, Sanaz
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi, Nikfalazar, Sanaz, Gunawan, Indra
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