Customer decision making in web services
- Sun, Zhaohao, Zhang, Ping, Dong, Dong
- Authors: Sun, Zhaohao , Zhang, Ping , Dong, Dong
- Date: 2012
- Type: Text , Book chapter
- Relation: Handbook of Research on E-Business Standards and Protocols: Documents, Data and advanced web technologies p. 210-232
- Full Text: false
- Reviewed:
- Description: Web services play an important role in successful business integration and other application fields such as e-commerce and e-business. Customer decision making (CDM) is an indispensable factor for e-business and Web services. This chapter examines customer decision making in Web services. More specifically, it first looks at decision making in Web services, and proposes a novel P6 model for CDM in Web services, which consists of 6 Ps: privacy, perception, propensity, preference, personalization, and promised experience. This model integrates the existing 6 P elements of marketing mix as the environment of customer decision making in Web services. The new integrated P6 model deals with the inner world of the customer for decision making (DM) and incorporates what the customer sees and thinks during a DM process. The purpose of this novel P6 model is to assist customers in the decision process to acquire the most satisfactory Web service. This chapter also examines case-based decision making in Web services and provides a theoretical foundation for case-based decision making under the condition of one problem with multiple solutions in Web services. The proposed approach will facilitate research and development of e-business, Web services, decision support systems, intelligent systems, and soft computing.
- Authors: Sun, Zhaohao , Zhang, Ping , Dong, Dong
- Date: 2012
- Type: Text , Book chapter
- Relation: Handbook of Research on E-Business Standards and Protocols: Documents, Data and advanced web technologies p. 210-232
- Full Text: false
- Reviewed:
- Description: Web services play an important role in successful business integration and other application fields such as e-commerce and e-business. Customer decision making (CDM) is an indispensable factor for e-business and Web services. This chapter examines customer decision making in Web services. More specifically, it first looks at decision making in Web services, and proposes a novel P6 model for CDM in Web services, which consists of 6 Ps: privacy, perception, propensity, preference, personalization, and promised experience. This model integrates the existing 6 P elements of marketing mix as the environment of customer decision making in Web services. The new integrated P6 model deals with the inner world of the customer for decision making (DM) and incorporates what the customer sees and thinks during a DM process. The purpose of this novel P6 model is to assist customers in the decision process to acquire the most satisfactory Web service. This chapter also examines case-based decision making in Web services and provides a theoretical foundation for case-based decision making under the condition of one problem with multiple solutions in Web services. The proposed approach will facilitate research and development of e-business, Web services, decision support systems, intelligent systems, and soft computing.
Key viral immune genes and pathways identify elite athletes with URS
- Colbey, Candice, Drew, Michael, Cox, Amanda, Vider, Jelena, Pyne, David, Vlahonich, Nicole, Hughes, David, Waddington, Gordon, Appaneal, Renee, Burke, Louise, Lundy, Bronwen, Toomey, Mary, Watts, David, Lovell, Gregory, Praet, Stephan, Halson, Shona, Welvaert, Marijke, Zhang, Ping, Cripps, Aallan, West, Nicholas
- Authors: Colbey, Candice , Drew, Michael , Cox, Amanda , Vider, Jelena , Pyne, David , Vlahonich, Nicole , Hughes, David , Waddington, Gordon , Appaneal, Renee , Burke, Louise , Lundy, Bronwen , Toomey, Mary , Watts, David , Lovell, Gregory , Praet, Stephan , Halson, Shona , Welvaert, Marijke , Zhang, Ping , Cripps, Aallan , West, Nicholas
- Date: 2020
- Type: Text , Journal article
- Relation: Exercise immunology review Vol. 26, no. (2020), p. 56-78
- Full Text: false
- Reviewed:
- Description: PURPOSE: Habitual intense exercise may increase the incidence of upper respiratory symptoms (URS) in elite athletes. This study investigated whether immune gene expression could identify gene markers that discriminate athletes with a higher prevalence of URS. METHODS: This cross-sectional analysis of elite Australian athletes from various sports investigated whether athletes retrospectively reporting URS for two days or more in a month (n=38), had an altered immune gene expression profile compared with asymptomatic athletes (n=33). Peripheral blood samples were collected during Olympic selection events with corresponding URS data collected for the one-month period before sampling. Digital immune gene expression analysis was undertaken using the NanoString PanCancer Immune Profiling panel. RESULTS: Fifty immune genes were differentially expressed between the groups (p<0.05) and approximately 78% of these genes were more highly expressed in athletes reporting URS. Many of these genes were interferon-stimulated genes or genes involved in the Jak/Stat signalling pathway. Only interferon alpha inducible protein 27 (IFI27), an interferon stimulated gene involved in viral response, remained significantly higher in athletes reporting URS (log2 fold-difference=2.49, odds ratio 1.02 per unit increase; p<0.01) post-adjustment and discriminated athletes reporting URS from asymptomatic athletes with 78% accuracy. CONCLUSIONS: Expression of IFI27 could differentiate athletes reporting URS from asymptomatic athletes, a gene that is upregulated in the immune response to viral infection. Upregulation of viral signalling pathways provides novel information on the potential aetiology of URS in elite Olympic athletes. Copyright © 2020 International Society of Exercise and Immunology. All rights reserved.
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