Description:
This paper examines the value of real-time traffic information gathered through Geographic Information Systems for achieving an optimal vehicle routing within a dynamically stochastic transportation network. We present a systematic approach in determining the dynamically varying parameters and implementation attributes that were used for the development of a Web-based transportation routing application integrated with real-time GIS services. We propose and implement an optimal routing algorithm by modifying Dijkstra’s algorithm in order to incorporate stochastically changing traffic flows. We describe the significant features of our Web application in making use of the real-time dynamic traffic flow information from GIS services towards achieving total costs savings and vehicle usage reduction. These features help users and vehicle drivers in improving their service levels and productivity as the Web application enables them to interactively find the optimal path and in identifying destinations effectively.
Description:
Optimizing broadcasting process in mobile ad hoc network (MANET) is considered as a main challenge due to many problems, such as Broadcast Storm problem and high complexity in finding the optimal tree resulting in an NP-hard problem. Straight forward techniques like simple flooding give rise to Broadcast Storm problem with a high probability. In this work, genetic algorithm (GA) that searches over a population that represents a distinguishable ‘structure’ is adopted innovatively to suit MANETs. The novelty of the GA technique adopted here to provide the means to tackle this MANET problem lies mainly on the proposed method of searching for a structure of a suitable spanning tree that can be optimized, in order to meet the performance indices related to the broadcasting problem. In other words, the proposed genetic model (GM) evolves with the structure of random trees (individuals) ‘genetically’ generated using rules that are devised specifically to capture MANET behaviour in order to arrive at a minimal spanning tree that satisfies certain fitness function. Also, the model has the ability to give different solutions depending on the main factors specified such as, ‘time’ (or speed) in certain situations and ‘reachability’ in certain others.
Description:
This paper investigates the application of the Six Sigma approach to improve quality in electronic services (e-services) as more countries are adopting e-services as a means of providing services to their people through the Web. This paper presents a case study about the use of Six Sigma model to measure customer satisfaction and quality levels achieved in e-services that were recently launched by public sector organisations in a developing country, such as Jordan. An empirical study consisting of 280 customers of Jordan's e-services is conducted and problems are identified through the DMAIC phases of Six Sigma. The service quality levels are measured and analysed using six main criteria: Website Design, Reliability, Responsiveness, Personalization, Information Quality, and System Quality. The study indicates a 74% customer satisfaction with a Six Sigma level of 2.12 has enabled the Greater Amman Municipality to identify the usability issues associated with their e-services offered by public sector organisations. The aim of the paper is not only to implement Six Sigma as a measurement-based strategy for improving e-customer service in a newly launched e-service programme, but also widen its scope in investigating other service dimensions and perform comparative studies in other developing countries.
Description:
Cybercriminals continue to target online users of banks. They are improving their techniques and using high levels of skill in their attacks. Their continued search for different methods to commit crime makes the existing protection system less effective. They have developed crime toolkits which have become more accessible and simpler to use, and this has attracted more cybercriminals to cybercrime. In this chapter, the authors study the methods that are used in crime toolkits. They present the development and current trend of crime toolkits and reveal the methods that have been used to commit cybercrime successfully.