- Title
- An expert system methodology for SMEs and NPOs
- Creator
- Dazeley, Richard
- Date
- 2008
- Type
- Text; Conference paper
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/60844
- Identifier
- vital:3712
- Abstract
- Traditionally Expert Systems (ES) require a full analysis of the business problem by a Knowledge Engineer (KE) to develop a solution. This inherently makes ES technology very expensive and beyond the affordability of the majority of Small and Medium sized Enterprises (SMEs) and Non-Profit Organisations (NPOs). Therefore, SMEs and NPOs tend to only have access to off-the-shelf solutions to generic problems, which rarely meet the full extent of an organisation’s requirements. One existing methodological stream of research, Ripple-Down Rules (RDR) goes some of the way to being suitable to SMEs and NPOs as it removes the need for a knowledge engineer. This group of methodologies provide an environment where a company can develop large knowledge based systems themselves, specifically tailored to the company’s individual situation. These methods, however, require constant supervision by the expert during development, which is still a significant burden on the organisation. This paper discusses an extension to an RDR method, known as Rated MCRDR (RM) and a feature called prudence analysis. This enhanced methodology to ES development is particularly well suited to the development of ES in restricted environments such as SMEs and NPOs.
- Publisher
- Ballarat, Victoria :
- Relation
- Paper presented at 11th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 2008, Ballarat, Victoria : 8th-10th December 2008
- Rights
- Open Access
- Rights
- This metadata is freely available under a CCO license
- Subject
- 0801 Artificial Intelligence and Image Processing; Expert systems; Knowledge based systems; Decision support; Small and medium enterprises; Non-profit organisations; Prudence analysis
- Full Text
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