- Title
- The nature of professional small business advisor knowledge and the knowledge transmission process : A regional Australian perspective
- Creator
- Labas, Alan
- Date
- 2019
- Type
- Text; Thesis; PhD
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/170944
- Identifier
- vital:14233
- Abstract
- This thesis specifically examines the relationship between professional business advisor (PBA) knowledge and the knowledge transmission actions undertaken by such advisors when addressing the knowledge requirements of businesses, specifically Regional Australian small businesses. The thesis adopts a qualitative research approach to explore perceptions of individuals who provide advisory services to small businesses, within the context of Regional Australia. The analysis undertaken is a practical application of the critical realist research paradigm to explain how human agency, social structures, and mechanisms interact in the process of creating a knowledge transmission event by PBAs. The conceptual framework developed in this thesis brings together key concepts from scholarly research disciplines of knowledge management, information management, communications, services marketing and business advice. The conceptual framework reflects the research aims and provides the basis for the research methodology. The framework is of a unique critical realist research design that allows the study to progress through sequential world views. Each world view allows the continual broadening of the reality being studied, enabling more focused answers to the research questions posed. This study focuses on PBAs who service small businesses operating in four inner regional and two outer regional locations within the State of Victoria. Over the six regions, a total of 29 face-to-face interviews were conducted, along with one focus group in each region. The findings from this database, using the conceptual framework as a guide, identified a complex, heterogeneous, open environment in which PBA knowledge transmission occurs. This research process recognises PBAs as social structures with causal powers whose knowledge stock is the primary mechanism through which these powers are exercised to generate a knowledge transmission event. A significant conclusion emerges that PBA tacit (and not explicit) knowledge is a conditional mechanism which gate-keeps whether the PBA knowledge transmission event is enacted.; Doctor of Philosophy
- Publisher
- Federation University Australia
- Rights
- Copyright Alan Labas
- Rights
- Open Access
- Rights
- This metadata is freely available under a CCO license
- Subject
- Small business; Professional business advisor (PBA); Regional Australia
- Full Text
- Thesis Supervisor
- Jerry Courvisanos
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