Public service ethos : Developing a generic measure

Rayner, Julie; Williams, Helen; Lawton, Alan; Allinson, Christopher

Title: Public service ethos : Developing a generic measure
Creator: Rayner, Julie; Williams, Helen; Lawton, Alan; Allinson, Christopher
Date: 2011
Type: Text; Journal article
Identifier: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/162095
Identifier: vital:12626
Identifier: https://doi.org/10.1093/jopart/muq016
Identifier: ISBN:1053-1858
Abstract: This article conceptualizes public service ethos as a multidimensional construct and develops a framework that explains first, why individuals are motivated by this ethos (Public Service Belief); second, how they deliver public services in accordance with this ethos (Public Service Practice); and third, what ends they perceive it to endorse (Public Interest). Despite considerable interest in public service ethos within the public administration literature, research is constrained by the absence of a measure of this ethos. This article therefore reports three studies conducted to advance theory and research through the development of a psychometrically sound instrument. Confirmatory factor analysis demonstrates support for a three-factor structure, where the dimensions are distinct but related aspects of public service ethos. Moreover, findings show this measure to be valid, reliable, and generalizable. As such it offers researchers an instrument with which to better explore the character and existence of a public service ethos.
Publisher: Oxford University Press
Relation: Journal of Public Administration Research and Theory Vol. 21, no. 1 (2011), p. 27-51
Rights: This metadata is freely available under a CCO license
Subject: 1503 Business and Management; 1605 Policy and Administration; 1606 Political Science; Public service ethos; Framework; Public service belief
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