- Title
- Optimising business processes through ERP post implementation modifications : An exploratory case study
- Creator
- Oseni, Taiwo; Foster, Susan; Rahim, Mahbubur; Smith, Stephen
- Date
- 2014
- Type
- Text; Conference paper
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/161193
- Identifier
- vital:12385
- Abstract
- While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, there exists a relationship between post-implementation modifications and the optimisation of business processes. This relationship has not been adequately researched. By drawing on the post implementation experience of an Australian oil company, we report a series of modifications that were conducted on their ERP system, and empirically classify them via propositions according to our proposed theory-driven model: ERP PIM. The model and empirical evidence together provide a theoretical foundation for research into the impact of ERP post-implementation modifications and their influence on business process optimisation. This is considered important for achieving competitive advantage. The applicability of our model as a useful managerial tool for analysing various modifications and understanding their impact on business process optimisation is offered.
- Relation
- 18th Pacific Asia Conference on Information Systems, PACIS 2014
- Rights
- This metadata is freely available under a CCO license
- Subject
- Business process optimisation; ERP capability; Post-implementation modifications; Maintenance, upgrades and enhancements
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