Hope, frustration, and despair: Some reflections

Title: Hope, frustration, and despair: Some reflections
Creator: Bilney, Chris; Pillay, Soma
Date: 2015
Type: Text; Book chapter
Identifier: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/99237
Identifier: vital:10333
Identifier: ISBN:978-1-137-45080-7
Abstract: During the early days in the public service, Key Performance Indicators (KPIs) were in the form of charts and graphs. This was to be my first experience with performance measurement and, although the use of performance indicators was confined to more senior management and did not affect me personally at the time, they were to be at the vanguard of a culture change that would eventually permeate the entire organization and the public sector in general. Experience with performance measure was, to me, the first evidence of aculture of continuous improvement and hinted at what I viewed as an attempt at a marked departure from the bureaucratic past.
Publisher: Palgrave Macmillan
Relation: Public sector organizations and cultural change p. 81-101
Rights: This metadata is freely available under a CCO license
Subject: Organizations; Cultural change
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