An examination of public attitudes to retail banks in Australia : 1993-2002, with particular reference to corporate social responsibilty

Title: An examination of public attitudes to retail banks in Australia : 1993-2002, with particular reference to corporate social responsibilty
Creator: McCarthy, Terence
Date: 2003
Type: Text; Thesis; PhD
Identifier: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/103137
Identifier: vital:10871
Identifier: https://library.federation.edu.au/record=b1232048
Abstract: Anecdotal and other evidence indicates that public attitudes to retail banks have been affected by changes in banking practices. There is a perceived gap between the public statements by banks as to services offered and customers' expectations and experience. By being "authorised" under legislation to operate, banks are seen to occupy a special position within the business community in Australia. The banking industry has stated that any negative attitudes to retails banks will be corrected once customers understand the need for change. "From summary"; (Doctor of Business Administration)
Rights: This metadata is freely available under a CCO license
Subject: Banks and banking; Business

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