A framework for ERP post-implementation amendments : A literature analysis
- Authors: Oseni, Taiwo , Foster, Susan , Rahim, Mahbubur , Smith, Stephen Patrick
- Date: 2017
- Type: Text , Journal article
- Relation: Australasian Journal of Information Systems Vol. 21, no. (2017), p.
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- Description: Post-implementation amendments to ERP systems (ERP-PIA) are of importance for advancing ERP research, but more importantly essential if ERP systems are to be used as a strategic and competitive business tool. For ease of clarity, we have adopted the term “amendments” to encompass the main forms of post implementation activities: maintenance, enhancements and upgrades. The term “amendments” is used to counteract one of the major findings from this research - the inconsistency of terms used by many authors to explain post implementation activities. This paper presents a review of the ERP post-implementation amendment literature in order to provide answers to two specific questions: first, what is the current state of research in the field of ERP-PIA; and second, what are the future research directions that need to be explored in the field of ERP-PIA. From the review, we develop a framework to identify: (a) major themes concerning ERP post-implementation amendments, (b) inherent gaps in the post-implementation amendments literature, and (c) specific areas that require further research attention influencing the uptake of amendments. Suggestions on empirical evaluation of research directions and their relevance in the extension of existing literature is presented.
A realist evaluation of post-implementation modifications : a context-initiative-mechanism-outcome perspective
- Authors: Oseni, Taiwo , Rahim, Mahbubur , Foster, Susan
- Date: 2023
- Type: Text , Journal article
- Relation: Journal of Critical Realism Vol. 22, no. 4 (2023), p. 645-669
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- Description: This paper exemplifies a theoretical and methodological evaluation of IT Initiatives. It discusses post-implementation modifications (ERP-PIM) to enterprise resource planning (ERP) systems for the purpose of business process optimization (BPO) from a Context-Initiative-Mechanism-Outcome (CIMO) perspective. CIMO suggests that context and mechanisms are factors triggering causal effects responsible for outcomes derived from technology initiatives. Through conceptualization, data collection/analysis, and retroduction, the paper proposes a middle-range theory to facilitate the explanation of outcomes from diverse post-implementation initiatives. Data from multiple case study identifies situational and action-formation mechanisms, and actions as essential to realizing the desired outcomes. The proposed ERP-PIM-CIMO theory encapsulates: (i) Business Process Optimization (BPO) as context, (ii) ERP-PIM as structure, (iii) Business Process Efficiency, Effectiveness, and Flexibility as observable events, (iv) ERP capability as causal mechanism, (v) actions as necessary for the actualization of mechanism, and finally (vi) effort and cost, knowledge, and training as factors influencing actualization. © 2023 Informa UK Limited, trading as Taylor & Francis Group.
An initial empirical evaluation of the influence of erp post-implementation modifications on business process optimisation
- Authors: Oseni, Taiwo , Rahim, Mahbubur , Smith, Stephen , Foster, Susan
- Date: 2014
- Type: Text , Conference paper
- Relation: ECIS 2014 Proceedings - 22nd European Conference on Information Systems
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- Description: In this research in progress paper, we present and discuss an initial empirical evaluation of a model on ERP post-implementation modifications. The theoretical foundation and derivation of a set of propositions from the model were reported recently (citation withheld); it categorises postimplementation modifications to ERP systems and relates it to business process optimisation. While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, the relationship between these measures of business process optimisation and post-implementation modifications is not adequately understood. By drawing on the post-implementation experience of a large Australian manufacturing company, we report several post-implementation modifications, and empirically classify them in light of our model. The model and empirical evidence together provide a convincing theoretical foundation for research into the impact of post-implementation modifications on business process optimisation, an important area for achieving competitive advantage. With empirical evidence (though initial), we are able to support the utility of our model as a useful managerial tool for clarifying differences amongst various modifications and guiding modifications and its implications to deliver business process optimisation.
Exploring ERP post-implementation modifications and their influence on business process outcomes: A theory driven model
- Authors: Oseni, Taiwo , Rahim, Mahbubur , Foster, Susan , Smith, Stephen
- Date: 2013
- Type: Text , Conference paper
- Relation: 24th Australasian Conference on Information Systems, ACIS2013
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- Description: The objective of this research in progress paper is to develop a theory-driven model to categorise postimplementation modifications to ERP systems and to understand the relationship between the identified categories and business process outcomes that are generated as a result of the modifications. While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, the relationship between these outcomes and post-implementation modifications is not understood adequately. The model proposed here provides a theoretical foundation for research into the impact of modifications on business process performance, and brings clarity to the definition of an ERP modification by developing a typology of modifications.
Food Hubs in Australia : Benefits, challenges and potential ICT contributions
- Authors: Kurnia, Sherah , Hill, Serenity , Rahim, Mahbubur , Larsen, Kirsten , Braun, Patrice
- Date: 2015
- Type: Text , Conference paper
- Relation: 19th Pacific Asia Conference on Information Systems, PACIS 2015
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- Description: Food Hubs have been developed to promote sustainability practices in managing regional distribution of fresh produce in a number of countries including the United States and Australia. They have the potential to support the resilience and sustainability of regional food supply chains by improving the local economy, environmental condition, and community well-being. However, despite the potential benefits, Food Hubs face many challenges that threaten their long-term survival. Currently, limited research has been conducted to investigate benefits and challenges of Food Hubs and how Information and Communication Technology (ICT), which is known as one of the key enablers to facilitate sustainable practices, can help address the challenges. In this research-in-progress paper, we present preliminary findings from an on-going research project that seeks to explore benefits and challenges experienced by Australian Food Hubs and the role of ICT in supporting their operations and growth. Our study enhances the understanding of the contributions of Food Hubs to sustainability and the roles of ICT in supporting sustainability practices.
Optimising business processes through ERP post implementation modifications : An exploratory case study
- Authors: Oseni, Taiwo , Foster, Susan , Rahim, Mahbubur , Smith, Stephen
- Date: 2014
- Type: Text , Conference paper
- Relation: 18th Pacific Asia Conference on Information Systems, PACIS 2014
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- Description: While ERP systems can improve the efficiency, effectiveness and flexibility of business processes, there exists a relationship between post-implementation modifications and the optimisation of business processes. This relationship has not been adequately researched. By drawing on the post implementation experience of an Australian oil company, we report a series of modifications that were conducted on their ERP system, and empirically classify them via propositions according to our proposed theory-driven model: ERP PIM. The model and empirical evidence together provide a theoretical foundation for research into the impact of ERP post-implementation modifications and their influence on business process optimisation. This is considered important for achieving competitive advantage. The applicability of our model as a useful managerial tool for analysing various modifications and understanding their impact on business process optimisation is offered.