- Title
- Towards a formal framework for partial compliance of business processes
- Creator
- Lam, Ho-Pun; Hashmi, Mustafa; Kumar, Akhil
- Date
- 2021
- Type
- Text; Conference paper
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/183586
- Identifier
- vital:16323
- Identifier
-
https://doi.org/10.1007/978-3-030-89811-3_7
- Identifier
- ISBN:03029743 (ISSN); 9783030898106 (ISBN)
- Abstract
- Binary “YES-NO” notions of process compliance are not very helpful to managers for assessing the operational performance of their company because a large number of cases fall in the grey area of partial compliance. Hence, it is necessary to have ways to quantify partial compliance in terms of metrics and be able to classify actual cases by assigning a numeric value of compliance to them. In this paper, we formulate an evaluation framework to quantify the level of compliance of business processes across different levels of abstraction (such as task, trace and process level) and across multiple dimensions of each task (such as temporal, monetary, role-, data-, and quality-related) to provide managers more useful information about their operations and to help them improve their decision making processes. Our approach can also add social value by making social services provided by local, state and federal governments more flexible and improving the lives of citizens. © 2021, Springer Nature Switzerland AG.
- Publisher
- Springer Science and Business Media Deutschland GmbH
- Relation
- International Workshops on AI Approaches to the Complexity of Legal Systems, AICOL 2018 and AICOL 2020, held jointly with the International Workshop on Explainable and Responsible AI and Law, XAILA 2020, Virtual online, 9 December 2020 Vol. 13048 LNAI, p. 90-105
- Rights
- All metadata describing materials held in, or linked to, the repository is freely available under a CC0 licence
- Rights
- Copyright © 2021, Springer Nature Switzerland AG
- Rights
- Open Access
- Subject
- Business process modelling; Compliance measures; Partial compliance; Process compliance
- Full Text
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