- Title
- Negotiation, trust and experience management in e-supply chains
- Creator
- Finnie, Gavin; Sun, Zhaohao
- Date
- 2010
- Type
- Text; Book chapter
- Identifier
- http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/34823
- Identifier
- vital:4330
- Identifier
- http://www.igi-global.com/chapter/strategic-information-systems/36693
- Identifier
- ISBN:978-1-60566-677-8
- Abstract
- This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply chains (e-SC). This chapter applies experience management (EM) and experience-based reasoning (EBR) to intellegent agents in the e-SC and explores how to use experience in extablishing trust in other agents. The role of trust and deception in supply chains for real-time enterprises is discussed, and a logical framework for fraud and deception is explained in this chapter. EBR is considered as a way to manage trust in the supply network. This chapter explores cooperation and negotiation, trust and deception in e-supply chains by providing methodologies and intelligent techniques for multiagent trust, negotiation, and deception in an e-SC. Finally, a unified model is developed for integrating cooperation and negotiation, trust and deception in e-supply chains. Although primarily theoretical, the chapter highlights new areas of research which will impact supply chain management.
- Publisher
- Information Science Reference
- Relation
- Strategic information systems: Concepts, methodologies, tools and applications p. 236-257
- Rights
- This metadata is freely available under a CCO license
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